Overview
Senior Service Engineer (Up to 2 weeks standby per month) at Beckman Coulter Diagnostics, a Danaher operating company.
This role combines deep technical expertise with strategic account management to drive revenue growth, cost efficiency, and innovation across SEA.
The position reports to the Customer Support Manager, SEA and is part of the customer support team located in Singapore; remote work is possible.
Responsibilities
Diagnosing and resolving high-complexity technical issues escalated from distributors or customers, leveraging data-driven insights and creative troubleshooting.
Develop and document best practices for recurring problems, reducing resolution time and improving service quality.
Serve as the Primary Engineer for strategic accounts, building relationships with key stakeholders to understand their needs and pain points.
Lead cross-functional projects to redesign service workflows (e.g., remote diagnostics, spare parts logistics) that reduce costs and improve turnaround time.
Propose and test new service offerings (e.g., training programs, extended warranties) to enhance customer value.
Essential Requirements
Education – Degree or equivalent in Engineering
Experience – 8+ years in field service, with at least 3 years in a customer-facing technical advisory role
Required Skills – Proven ability to resolve multi-faceted technical issues under pressure.
Respond to routine enquiries, prioritize service calls and tasks, escalate service calls and provide appropriate responses and advice to customers when handling enquiries.
Fluent in English.
Travel & Remote Work
Good have a valid driver’s license with an acceptable driving record
This position is eligible for a remote work arrangement with the interview team providing additional information.
Preferred Experience
Experience in designing training programs or technical documentation to uplift team capabilities.
Proficiency in automation and understanding how automation helps integrate workflow
Project management skills for leading service innovation pilots.
Benefits & Company Info
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs.
For more information, check Danaher Benefits Info.
#J-18808-Ljbffr