Senior Software Engineer (Java/Python/LLM)
Crypto Jobs
Job Description
Title:
Senior Software Engineer (Java/Python/LLM)
Type:
Full-time
Domain:
AI-driven Customer Service chat analysis & data pipeline development
You will play a central role in scaling Binance’s AI-powered customer service solutions, focusing on large language models (LLMs) to analyze chat conversations, improve classification coverage, and boost bot adoption.
The role demands strong skills in Java or Python backend development, data pipeline management, LLM prompt engineering, and close collaboration with cross-functional teams.
Manage and maintain real-time data pipelines feeding AI models in the customer service domain
Design, implement, and optimize LLM prompts for better chat conversation analysis
Collaborate with operations to stabilize LLM solutions on cloud or on-prem environments
Conduct A/B testing and iterate to improve LLM accuracy and performance
Develop backend services and automation scripts using Java and/or Python
Troubleshoot performance bottlenecks and ensure data security and privacy
Work with cross-functional teams (CS, BI, SL) to gather requirements and communicate constraints
Document workflows, prompt templates, and best practices clearly
Qualifications
Bachelor’s or Master’s in Computer Science, Data Science, or related fields
5+ years of experience with Java for data processing and pipeline development
Skilled in SQL/NoSQL, ETL pipelines, and workflow orchestration tools like Airflow
Proficient in Java or Python, Hive, and Spark SQL
Experience with cloud platforms (AWS, GCP, Azure) is a plus
Background in LLM or NLP projects highly desirable
Strong communication and teamwork skills, fluent in English
Why This Role is Attractive
Be part of a cutting-edge AI-driven project in the world’s largest blockchain ecosystem
Work in a flat, collaborative, and innovative environment
Opportunity to influence customer experience through advanced AI solutions
Competitive salary, benefits, and flexible work-from-home arrangements
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