This Senior Solution Designer role focuses on both application support works and enhancements delivery works for Enterprise Billing applications.
Make An Impact By
- Able to work and manage all business & IT stakeholders to do end to end solutioning, proactively involve in full stack/flow of end to end software/application developments life cycle, provide production support and maintenance for Enterprise Billing applications supporting Singtel’s Enterprise and Small Medium Enterprise (SME) Business Units.
- Manage daily operations together with the appointed vendors on the various support and maintenance activities:
- Trouble shoot, identify and fix the technical and operational issues as per SLA.
- Provide root cause analysis of the issue.
- Follow-up with incidents resolution with business users to closure.
- Maintain and update technical documents and procedures.
- Coordinate escalation and resolution of major service issues and incidents.
- Respond and report promptly to management and business users regarding critical outages until resolution.
- Ensure compliance with regulatory and company policies.
- Provide 7 x 24 production support including weekends and holidays
Requirements
- Degree in Computer Science, IT, software or computer engineering fields or equivalent.
- Minimum 5 years of IT working experience and at least 2 years of experience in full stack/flow of end to end software/application developments life cycle, providing production support in all the required investigations, resolutions and fixes for mission critical applications and monitoring of production health for issues and problems.
- Experience in technical areas: Database Query using Oracle, PL/SQL, MSSQL, C, C++, .Net
- Effective communication and interpersonal skills with other internal /external departments, and personnel of various levels.
Equal Employment Opportunity
Singtel is an equal opportunities employer.
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