Senior Spa Operations Manager Job Description
We are seeking a highly skilled Senior Spa Operations Manager to oversee the day-to-day activities of our spa.
This includes scheduling, facility management, and ensuring compliance with health and safety regulations.
- Leadership: Lead by example and motivate staff to provide exceptional customer service.
- Staff Management: Hire, train, and manage spa staff to ensure high-quality service.
- Customer Service: Ensure customer satisfaction by addressing client needs and resolving issues promptly.
- Financial Management: Develop and manage the spa's financials, including budgeting and monitoring expenditures.
- Marketing: Create and execute marketing strategies to attract new clients and retain existing ones.
- Inventory Management: Manage spa supplies, products, and equipment inventory.
- Quality Control: Regularly evaluate service quality and client satisfaction and make necessary adjustments.
Requirements:
- Able to work on public holidays.
- Able to work and stand for long hours.
- Proficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.
- Excellent communication skills, both verbal and written.
- Strong people skills.
Skills:
- Foot Reflexology.
- Microsoft Excel.
- CUSTOMER SERVICE SKILLS.
- TREATMENT PLAN CREATION.
- INVENTORY MANAGEMENT SYSTEM.
- FOOT REFLEXOLOGY TECHNIQUES.
- COMMUNICATION SKILLS.
- SERVICE QUALITY CONTROL.
- MARKETING STRATEGIES.