Senior Specialist, Implementation Engineering
Senior Specialist, Implementation Engineering
Direct message the job poster from Checkout.com
Provide technical support to merchants during their implementation of Checkout.com payment processing technology
Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support
Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support
Interact with the Product teams to pinpoint improvement ideas
Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions
Ability to multitask with multiple projects and integrations of customers
Maintain/update existing libraries/plugins used in integrations
Qualifications
5+ years of development or technical support experience in a Tech/FinTech company
Have payments experience would be advantageous
Understanding of API, REST, webhooks and logs is required
Experience with Node.js, React is a plus
Knowledge in iOS/Android is a plus
Excellent communication skills, ability to build and maintain strong relationships
Ability to work in a customer-focused and target-driven environment
Good in speaking and writing in both English and Chinese
Additional information
Apply without meeting all requirements statement
If you don't meet all the requirements but think you might still be right for the role, please apply anyway.
We're always keen to speak to people who connect with our mission and values.
Seniority level
Seniority level Associate
Employment type
Employment type Full-time
Job function
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