Senior TAM, Maintenance Engineer (OpenShift and OpenStack)

Job description

**About the Job:**

Red Hat is looking for an experienced, enterprise-level engineer to join us as a Maintenance Engineer in Singapore.

In this role, you will serve as an on-site engineer who will provide hands-on Day 2 operational work on Red Hat OpenShift and Red Hat OpenStack.

You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications leading to resolution of such incidents.

You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements.

You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships.

You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

**What you will do:**

+ Incident Management, Troubleshooting, and Incident Resolution
+ Resolve issues, RCA and patch management
+ Escalation handling
+ Post-Mortem
+ Proactive Monitoring and Health Checks
+ Setup monitoring, performance tuning and log management
+ Security and CVE Management and Remediation
+ Vulnerability management, audit compliance
+ Automation and Configuration Management
+ Ansible automation and system hardening
+ Backup and Disaster Recovery
+ Backup configuration and restoration testing
+ Capacity planning and scaling
+ Resource utilization review
+ Optimization and Fine-Tuning
+ Software Upgrades and Patch Management
+ Version upgrades and patch management

**What will you do:**

+ 10+ years of experience working in customer support, development, or engineering
+ Competent comprehension of enterprise architecture and strategic business drivers
+ Ability to manage multiple issues and projects with a focus on detail
+ Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Dockers, and Kubernetes, JBoss and other Red Hat Middleware, OpenShift and OpenStack
+ Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

**The following are considered a plus:**

+ Experience with system management, cloud, or server virtualization
+ Bachelor's degree in a technology-related discipline, preferably computer science or engineering
+ Red Hat Certified Engineer (RHCE) certification
+ Prior experience working in a technical leadership or mentorship role
+ Experience with training and presentation delivery
+ Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and IT automation (Red Hat Ansible Automation)
+ Experience working in DevOps environments
+ Software engineering background; experience with RPM-based Linux and Java technologies
+ Experience deploying applications in cloud environments
+ Experience developing containerized applications
+ Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

**About Red Hat**

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.

Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role.

Red Hatters are encouraged to bring their best ideas, no matter their title or tenure.

We're a leader in open source because of our open and inclusive environment.

We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

**Inclusion at Red Hat**
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone.

When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation.

Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated.

We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer.

We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies.

We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**

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If you need assistance completing our online job application, email** **application-assistance@redhat.com** **.

General inquiries, such as those regarding the status of a job application, will not receive a reply.**

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