Senior Technical Account Manager

Job description

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APJ Principal Recruiter | Cloud Security | IAM | D&I Advocate
Get to know Okta
Okta is The World’s Identity Company.

We free everyone to safely use any technology, anywhere, on any device or app.

Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.


At Okta, we celebrate a variety of perspectives and experiences.

We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.


Join our team! We’re building a world where Identity belongs to you.


The Okta Technical Account Management Team:
Technical Account Management is a global team that partners with Okta’s Customer Success team and collaborates with Okta’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security.

We are Okta product experts, and we enable Okta's worldwide growth by educating existing customers and ensuring they are successful in realising technical value.

We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Okta and industry best practices.


The Senior Technical Account Manager Opportunity:
A Senior Technical Account Manager (TAM) specializing in enterprise identity, including Okta’s Workforce Identity Cloud (WIC), Customer Identity Solution (Okta CIAM) and adjacent technologies.

The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta.

They are held in high regard as a technical expert for how Okta’s solutions translate to business value.

This role is for the Workforce Identity Cloud product, whereby you will support WIC and CIS customers.

The TAM specialisation requires an understanding of hybrid scenarios that capitalize on Okta’s ability to manage authentication, authorization, and lifecycle management capabilities for SaaS, on-premise, and custom enterprise applications.


You Will:
Advise customers on best practices and product adoption in a post-sales capacity.


Partner with Customer Success Managers as their technical counterpart in a broad portfolio of accounts, primarily in mid-market and enterprise segments
Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
Maintain focus on increasing subscription adoption, customer satisfaction and retention.


Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality.


Take and respond to reactive questions from Customer Success Managers.


Establish strong personal relationships on key accounts with decision-makers and stakeholders.


Participate in content creation for both internal and external enablement of staff and customers.


Requirements:
8+ years of total experience in information technology, with at least 4 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space.


Singapore based role remotely supporting customers across ASEAN, Korea, Hong Kong and India, with occasional travel required (less than 20% of the time).


Working proficiency in the following core IAM areas:
Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).


Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols).


Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc).


SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities.


Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).


Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc).


Familiarity with IAM solution providers is strongly desired.


Strong background in any of the following: Technical Account Management, Technical Consulting, Solution Architect, Solutions Engineering, Product Management or similar role.


Understanding of common software development practice.

Understanding of identity and surrounding technologies.


Strong business acumen, history of success owning customer relationships and escalations.


Excellent communication skills.

Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO
Ability to track and influence customer behaviour and health metrics across a portfolio of accounts.


Provide mentorship to colleagues to upskill technical capability.


Education:
BA/BS/MS in Computer Science, Information Technology or related discipline OR equivalent work experience required.


What you can look forward to as a Full-Time Okta employee!
Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.

Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live.

Find your place at Okta today!
Some roles may require travel to one of our office locations for in-person onboarding.


Okta is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.

We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.


If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.


Okta is committed to complying with applicable data privacy and security laws and regulations.

For more information, please see our Privacy Policy at
Seniority level: Not Applicable
Employment type: Full-time
Job function: Sales and Business Development
Industries: Computer and Network Security, Software Development, and IT Services and IT Consulting
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