At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud.
OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world's most important work to OCI.
We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance, just like our public cloud.
Our customers and their mission are the centre of what we do.
We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission.
We're looking for a Technical Operations Engineer for the operation of production environments, including systems and databases, supporting critical business operations.
Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability.
This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.
Career Level - IC3
Responsibilities
Install, monitor, maintain, support, and optimize all production server hardware and software.
Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances.
Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment.
Provide on-call support on a rotating basis. Requirements
This role is open to Singaporeans and PRs only. This role will involve the successful applicant working on government projects which may require security clearance being obtained and maintained as a condition of employment.
Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance. Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization Experience participating in or running incident bridges Customer focus, passion for delighting customers Experience in cloud technical support, operations, NOC or similar is preferred, but not required Demonstrate ability to quickly learn new technical disciplines and then train others.