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Senior Technical Support Analyst Job Opening In Singapore, Singapore – Now Hiring Red Oak Technologies


Job description

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering.

Our client is a global technology company.

They are looking for a

Senior Technical Support Analyst (Mobile SDK)
to join their team.

This role is a

CONTRACT
position.

Position will be

REMOTE
.

Candidates must be residing within

Singapore
in order to be considered for the role.

** Must be based in Singapore in order to be considered**

**100% Remote**

**Contract**

**Monday through Friday – 8AM to 5PM Local Time + Occasional weekend support as needed in case of emergency**

Position Summary:

You'll act as the first line of defense for issues related to our iOS and Android SDKs, helping customers understand how to best integrate, configure, and optimize our technology within their apps.

From debugging crashes and performance concerns to building internal tools and self-service resources, you'll play a key role in shaping the developer experience at scale.

This is a hands-on, high-impact role for someone who thrives at the intersection of mobile technology, developer support, and customer success.

Position Duties:

  • Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering and Product teams.

  • Serve as a technical expert and initial escalation point for iOS and Android SDKs.
  • Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.

  • Investigate crashes, performance issues, and unexpected app behavior related to the SDK.

  • Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.

  • Participate in a 24/7 on-call rotation to support critical customer needs.

  • Collaborate with Engineering to communicate incident status and contribute to root cause analyses.

  • Build tooling and automation to streamline mobile debugging and improve developer workflows.

  • Use AI and internal tools to create self-service support experiences for routine SDK-related issues.

  • Advocate for customer needs and help inform SDK product improvements with real-world feedback.

  • Continuously sharpen your technical support skills across iOS and Android platforms through exposure to challenging mobile use cases.

Requirements:

  • Strong track record of solving complex technical issues in mobile development or developer support environments.

  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.

  • Experience supporting or integrating mobile SDKs in production environments.

  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.

  • Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.

  • Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.

  • A mindset geared toward continual learning and technical growth.

Preferred Requirements:

  • Experience supporting mobile apps or SDKs in a fast-scaling, hyper-growth environment.

  • Passion for building developer enablement and support functions from the ground up.

  • Track record of building strong relationships with enterprise mobile development teams, including Fortune 500 companies.

  • Curiosity about how AI can support your role through automation, ideation, or more thoughtful decision-making.

Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles.

We embrace diversity and invite applications from people of all walks of life.

See what it's like to be at the top; connect with one of our recruiters and apply today.

Let us help you find your next career opportunity JOIN RED OAK TECHNOLOGIES

Learn what it's like to be a Red Oak Consultant

Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone

Required Skill Profession

Other General


  • Job Details

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Unlock Your Senior Technical Potential: Insight & Career Growth Guide


Real-time Senior Technical Jobs Trends (Graphical Representation)

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Are You Looking for Senior Technical Support Analyst Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Red Oak Technologies adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Senior Technical Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Technical Support Analyst?

Key qualifications for Senior Technical Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior Technical Support Analyst Job Success

Red Oak Technologies interview tips for Senior Technical Support Analyst

Here are some tips to help you prepare for and ace your Senior Technical Support Analyst job interview:

Before the Interview:

Research: Learn about the Red Oak Technologies's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Technical Support Analyst interview at Red Oak Technologies, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Red Oak Technologies's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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