Overview
Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations?
Unlock your full potential at work with TDCX, a leading global BPO company.
Work with the world’s most loved brands and connect with inspiring, diverse people.
Join our team and begin your journey to #BeMore!
Top reasons to work with TDCX
Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to BeMore at work
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Strategic Workforce Planning:
Work with the WF Director to develop and Implement Strategic action plans for WFM operations
Financial Management and Performance:
Manage the accounts Project Cash and Data accuracy and timeliness
Client and Stakeholders Management:
Anticipate and respond to client needs by identifying trends and preparing analyses to mitigate potential WFM performance gaps
Performance Analysis and Improvement:
Manage discussions with GCOO and CFWM on Productivity Root causes and Performance Impacts
Team Leadership and Development:
Direct the workload and oversee the performance and coaching of Workforce Managers
Technical Operations Management:
Oversee the quality checks and audits of reports prepared by internal and external Audit teams
Other Duties and Responsibilities:
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Bachelor's Degree in Business Administration, Operations Management, or related field, preferred but not required
10+ years of experience in Workforce Management, with at least 5 years in a senior management role
Proven track record of managing large-scale WFM operations for major clients
Advanced proficiency in WFM software, analytics tools, and financial management systems
Strong understanding of contact center operations, client relations, and vendor management
Excellent leadership, communication, and problem-solving skills
Experience in managing budgets and driving financial performance in WFM operations
About TDCX
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries.
These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and travel and hospitality.
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes.
With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.
For more information, please visit
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