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Urgent! Senior/Patient Service Associate, Call Centre Job Opening In Central Singapore Community Development Council – Now Hiring Singapore National Eye Centre
OBJECTIVE
As a Senior/ Patient Service Associate, you are responsible for attending to calls, faxes, emails and other forms of interactions (including but not limited to live chats, messaging) from patients, patients' family members, members of public, other government agencies, other public and private health institutions and SingHealth staff with regard to general enquiries and appointment related matters.
You are accountable to deliver institution/ department and personal KPIs set.
RESPONSIBILITIES
• Responds to callers in a professional, service-oriented manner and maintains the highest level of
customer satisfaction by seeking first call resolution when possible.
• When first call resolution is not possible, to escalate the matter to a supervisor for assistance and advice.
• In the event that the escalated party is outside the call centre, to take note of the timelines and ensure follow up in a timely manner.
• Attends to assigned emails and faxes in a timely and accurate manner by providing complete information in a clear and comprehensive manner.
• Handle and resolve complaints whenever possible.
Should there be a need to escalate complaints, to do so in a timely manner by providing all the facts and findings to the supervisor / colleagues in other departments.
• Answer incoming and make outgoing calls in a timely manner and in accordance with the Standard Operating Procedures.
• Re-direct/ escalate the calls/ emails/ faxes to the appropriate departments if the issue is not related to the scope of work for appointment related matters.
• Assist to collect and collate information or statistics as and when requested by the supervisors.
• Make / cancel / modify appointment bookings from all sources of referrals that come through as phone calls, emails, faxes or other channels as and when introduced by the institutions or Call Centre.
• Assist to conduct surveys as and when requested by supervisors
• Provide Cal Back Assist (CBA) to callers as and when assigned by supervisors
SKILLS, KNOWLEDGE AND EXPERIENCE
• Good communication and interpersonal skills with public and colleagues
• Good situational handling skills when attending to difficult patients
• Good teamwork and organization skills
• Able to thrive in a fast-paced environment
• Able to commit to 5.25 work week (alternate Saturdays)
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Unlock Your Senior Patient Potential: Insight & Career Growth Guide
Real-time Senior Patient Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Patient in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 30457 jobs in Singapore and 28220 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Senior Patient roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Singapore National Eye Centre is currently hiring and seeking a Senior/Patient Service Associate, Call Centre to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior/Patient Service Associate, Call Centre Jobs Central Singapore Community Development Council.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singapore National Eye Centre adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior/Patient Service Associate, Call Centre Jobs Singapore varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior/Patient Service Associate, Call Centre typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior/Patient Service Associate, Call Centre interview at Singapore National Eye Centre, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singapore National Eye Centre's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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