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Senior/Patient Service Associate, Call Centre Shared Services Job Opening In Central Singapore Community Development Council – Now Hiring Singapore Health Services Pte Ltd (SingHealth HQ)


Job description

You will be required to attend to calls, faxes, emails and other forms of interactions (including but not limited to live chats, messaging) from patients, patients' family members, members of public, other government agencies, other public and private health institutions and SingHealth staff, with regards to general enquiries and appointment related matters.

You will assist with the rescheduling and cancellation of Radiology appointments and review the patients' appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres.

Your duties also include handling and resolving complaints and feedback, and assisting with collecting and collating calls information and/ or statistics, where required.

Job requirements:

  • At least Higher NITEC/ NITEC/ GCE N/ O/ A Levels
  • Candidates with Diploma in service related field can be considered for the Senior Patient Service Associate position
  • Prior experience in service industry will be an advantage
  • Team player with a positive attitude
  • Ability to engage people over the phone in a courteous, timely and professional manner

Required Skill Profession

Other General


  • Job Details

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Unlock Your Senior Patient Potential: Insight & Career Growth Guide


Real-time Senior Patient Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Patient in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in Senior Patient roles.

29882 Jobs in Singapore
29882
27802 Jobs in Central Singapore Community Development Council
27802
Download Senior Patient Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for Senior/Patient Service Associate, Call Centre Shared Services Job?

Great news! is currently hiring and seeking a Senior/Patient Service Associate, Call Centre Shared Services to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singapore Health Services Pte Ltd (SingHealth HQ) adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Senior/Patient Service Associate, Call Centre Shared Services Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior/Patient Service Associate, Call Centre Shared Services?

Key qualifications for Senior/Patient Service Associate, Call Centre Shared Services typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior/Patient Service Associate, Call Centre Shared Services Job Success

Singapore Health Services Pte Ltd (SingHealth HQ) interview tips for Senior/Patient Service Associate, Call Centre Shared Services

Here are some tips to help you prepare for and ace your Senior/Patient Service Associate, Call Centre Shared Services job interview:

Before the Interview:

Research: Learn about the Singapore Health Services Pte Ltd (SingHealth HQ)'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior/Patient Service Associate, Call Centre Shared Services interview at Singapore Health Services Pte Ltd (SingHealth HQ), research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singapore Health Services Pte Ltd (SingHealth HQ)'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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