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Senior/Service Coordinator (Schedule Service request from customers) DP81 Job Opening In Singapore, Singapore – Now Hiring TRUST RECRUIT PTE. LTD.

Senior/Service Coordinator (Schedule Service request from customers) DP81

    Singapore Jobs Expertini Expertini Singapore Jobs Customer Service Senior/service Coordinator (Schedule Service Request From Customers) Dp81

Job description

Responsibilities



  • Attend to customers enquiries / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.


  • Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).


  • Schedule and prioritize service request from customers.


  • Liaise and coordinate with field service engineers, sub-contractors, customers and other related authorities / parties to ensure service are completed within agreed timeline and to customer’s satisfaction.


  • Keep and track service history and follow up with customer account to confirm satisfaction.


  • Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.


  • Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.


  • Monitor recurring issues, complaints, and propose process improvement to enhance service quality.


  • Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.


  • Ensure high level of customer satisfaction through proactive service planning and communication.


  • Support customer audits, inspections and provide supporting document when necessary.


  • Prepare service request form / purchase order for vendors / sub-contractors.


  • Prepare shipping form for delivery of items.


  • Reservations and bookings of air tickets.


  • Prepare and draw materials / parts for subcontractor or Technician / Engineer.


  • Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.


  • Ensure all work schedule records, filing systems and documentations are kept in order.


  • Coordinate and maintain schedules for projects and service works for all the service personnel.


  • Handle all Company's equipment warranty claims.


  • Perform other ad-hoc duties as assigned by the Manager.



Requirements



  • Min GCE N Levels with 3 years of related working experiences

  • Good communication skills/

  • Experience in NetSuite is an added advantage.



How to Apply


Interested applicants, kindly click on “APPLY NOW”


We regret only shortlisted candidates will be notified.

#J-18808-Ljbffr

Required Skill Profession

Customer Service


  • Job Details

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