Server (Publico Ristorante)

Job description

As a Server at Publico Ristorante, you will be the face of our vibrant Italian dining experience, delivering warm, engaging, and polished service to every guest.

You'll take pride in providing attentive, detail-driven hospitality, ensuring every meal is memorable.

From presenting our dishes with passion to anticipating guest needs, you will play a vital role in creating an authentic and elevated dining atmosphere that reflects the heart of Publico.

At InterContinental Hotels & Resorts, we believe in Inspiring Incredible - both within our teams and in every guest experience.

 With a global, cultured mindset paired with deep local expertise, we bring our unique personalities to every interaction, creating authentic and memorable moments.

 Our success is driven by passionate individuals who understand hospitality inside and out.

 We perform at our best by fostering a culture of excellence, engagement, and well-being - because when we invest in ourselves, we deliver exceptional experiences.

 We fuel innovation by embracing diverse perspectives, leading to creative and forward-thinking solutions.

 And we stand out because of our unique culture, setting us apart in the industry.

As a colleague of InterContinental Singapore Robertson Quay, you will be part of a team that embodies this philosophy, delivering exceptional service and elevating hospitality to new heights.

 If you believe in our values and want to be part of something truly special, we want you on our team

YOUR DAY TO DAY

People

• Work closely with fellow servers, bartenders, and kitchen staff to ensure smooth and efficient service.
  
  
• Participate in pre-shift briefings and assist teammates during peak periods.
  
  
• Foster a positive and respectful team environment by being a reliable and proactive team player.
  
  
• Take initiative to support new team members through peer learning and hands-on assistance.
  
  

Financial

• Apply basic upselling techniques to recommend dishes, beverages, and promotions that enhance the guest experience.
  
  
• Ensure accurate order taking and billing with minimal errors or wastage.
  
  
• Handle equipment, glassware, and cutlery with care to reduce breakage and unnecessary costs.
  
  
• Monitor side station supplies and inform supervisors when restocking is needed.
  
  

Guest Experience

• Deliver warm, attentive, and personalized service that reflects the hospitality standards of Publico.
  
  
• Maintain a good understanding of the menu and be able to answer basic guest questions about ingredients and specials.
  
  
• Anticipate guest needs and respond to feedback or requests with sincerity and promptness.
  
  
• Ensure tables are promptly set, cleared, and reset with efficiency and attention to detail.
  
  

Responsible Business

• Adhere to hygiene and safety protocols in line with food service and hotel standards.
  
  
• Support sustainable practices such as minimizing food waste and conserving resources during shifts.
  
  
• Comply with all relevant health, safety, and licensing regulations.
  
  
• Take care of your uniform, service tools, and shared workspace to contribute to a clean and professional environment.
  
  

What we need from you

• At least 1–2 years of experience in a restaurant or bar environment, preferably in a full-service or lifestyle dining setting.
  
  
• A passion for hospitality with a genuine interest in creating memorable guest experiences.
  
  
• Basic knowledge of food and beverages, with a willingness to learn more about Italian cuisine and service traditions.
  
  
• Excellent interpersonal and communication skills, with a friendly and confident presence.
  
  
• A team player who contributes to smooth daily operations and supports colleagues during peak hours.
  
  
• Able to take direction well and respond positively to feedback and training.
  
  
• Detail-oriented, with a professional approach to service, cleanliness, and presentation.
  
  
• Well-groomed and presentable, with a warm and welcoming demeanor.
  
  
• Open to working on rotating shifts, including weekends and public holidays.
  
  
• Enthusiastic, eager to learn, and adaptable to a fast-paced restaurant environment.
  
  

WHAT WE OFFER

At InterContinental Singapore Robertson Quay, we are committed to providing a supportive and enriching work environment for our employees.

In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and progression
• Comprehensive health and wellness benefits
• Discounts on hotel stays and dining experiences
• Collaborative and inclusive company culture

HOW DO I DELIVER THIS

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.

It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make positive difference, and building genuine connections with guest
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here.

It's simply about creating great experiences, doing the right thing and understanding people.

WHAT WE OFFER

We'll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.

As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.

You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Required Skill Profession

Other General