Urgent! Service Advisor Job Opening In – Now Hiring Cummins Inc.
**DESCRIPTION**
Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems.
We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams.
We look to hire the best and then help you to become even better.
Thank you for your interest in continuing to grow your Cummins career!
We are looking for a talented Service Advisor to join our team in Tuas South, Singapore.
This will be Onsite role.
Acts as an extension of senior management ensuring a positive customer experience while being the representative of senior management to others.
Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, overseeing visitors, routing callers and answering questions and requests.
In this role, you will make an impact in the following ways:
Key Responsibilities:
+ Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
+ Analyse customers’ needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
+ Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and Labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
+ Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including Labor productivity and customer satisfaction.
**RESPONSIBILITIES**
To be successful in this role you will need the following:
+ Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
+ Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
+ Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
+ Ensures accountability - Holding self and others accountable to meet commitments.
+ Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
+ Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
+ Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.
**QUALIFICATIONS**
Preferred Qualifications:
+ Fresh graduates are welcome.
Or High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
+ Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
+ Be available and reachable outside regular hours, including weekends and public holidays.
+ Coordinate with internal teams and escalate issues when necessary
+ To execute the any site / yard entry related documents and requirement prior to job deployment.
+ Collaborate with Sales team and Operation manager for the all the Marine and all other segments sales inquiry.
+ Document all service activities, including time of call, nature of issue, resolution steps, and follow-up actions.
+ Excel in managing time, quickly response and reallocate time between tasks as priorities evolve, ensuring that urgent projects are completed on time.
+ Advance level of Microsoft office skills preferred.
+ Technical background preferred especially same industry – Marine market.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2419695
**Relocation Package** No
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Unlock Your Service Advisor Potential: Insight & Career Growth Guide
Real-time Service Advisor Jobs Trends in , Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Advisor in , Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11063 jobs in Singapore and 0 jobs in . This comprehensive analysis highlights market share and opportunities for professionals in Service Advisor roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cummins Inc. is currently hiring and seeking a Service Advisor to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Advisor Jobs .
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cummins Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Advisor Jobs Singapore varies, but the pay scale is rated "Standard" in . Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Advisor typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Service Advisor interview at Cummins Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cummins Inc.'s products or services and be prepared to discuss how you can contribute to their success.
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