Service Advisor (BYD/Denza)
Basic Salary Range :
$2500 to $3800 (depending on qualifications and relevant working experience)
Job Description
- Attend to customer's vehicles to determine the work scope needed, provide technical solution and quotation for consideration and acceptance.
- Manage customer's expectation and co-ordinate with service providers to meet customer's demand
- Work with workshop to deliver efficient and effective aftersales services
- Check invoices for correctness before billing and explain individual items to customer
- Able to spot trend of unusual performance of vehicles.
Raise technical query to Technical Team when unusual trend on vehicles is spotted - Test drive with customer if necessary
- Perform other related tasks as assigned by Service Manager or After Sales Manager
General Benefits / Entitlement :
- Variable Bonus (Depending on profitability of the Company)
- 14 Days Annual Leaves
- 14 days annual Medical & up to 60 days Hospitalization Benefit inclusive.
- Various work-related incentives
- Work life balance to pursue interests & hobby/ family life
- Sponsorship for work-related courses
- Management working together with you to chart your career advancement
Requirement:
- Report to Service Manager/ After Sales Manager in After Sales Department
- Must have passion to meet people and customer service oriented.
- Min Nitec in Automotive Engineering or any Technical Diploma
- Valid Class 3 or 3A driving license (preferably Class 3)
- Able to work with minimum supervision.
- 3-5 yrs automotive experience.
Without work experience will be appointed as Technician to gain exposure & training - Computer Literate