Responsibilities:
- Listen to and document customer concerns and issues with their vehicle.
- Provide clear and concise explanations of recommended services and repairs.
- Offer advice on vehicle maintenance and warranties.
Service Consultation and coordination:
- Schedule service appointments and manage the service workflow.
- Coordinate with technicians to ensure timely and accurate diagnostics and repairs.
- Keep customers informed of the status of their vehicle throughout the service process.
- Review the service and repairs completed with the customer, ensuring satisfaction.
Administration:
- Prepare and present accurate cost estimates for labor, parts, and additional services.
- Process service orders, invoices, and payments.
- Maintain detailed records of services performed and parts used.
Qualifications:
- Experience in a Dealership setting will be an advantage.
- Attention to detail and a commitment to delivering high level of customer service.
- Knowledge of automotive repair and maintenance.
- Strong organizational and multitasking abilities.
- Possess class 3 driving license would be a plus but not compulsory.
Working hours:
5.5 days
Mon to Fri 8.30am - 5.30pm
Sat 8.30am - 12.30pm
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