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Service Analyst - SAP MM Support (ERP App Ops) Job Opening In Singapore, Singapore – Now Hiring Synapxe


Job description

Position Overview
Service Analyst provides comprehensive application support to users, handles technical issues and ensures the reliability and performance of our systems.

In this role, you manage and resolve application-related issues, perform daily service health monitoring, conduct server maintenance, and implement improvements to enhance system resiliency.

In addition, you also investigate incidents across key technologies and application domains, bringing a structured, analytical approach to diagnosing and resolving user-reported issues.


You are also responsible for delivering new and improved capabilities in systems monitoring, recovery, and stability, as well as in managing complex problems that require both technical expertise and domain-specific or workflow-related insights.

This role demands a proactive, detail-oriented approach of support that fosters a stable and resilient application environment for users.


Role & Responsibilities
Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes
Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance
Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance
Ensure all operational support material is complete and all process comply within internal security and technology standards
Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
Prepare and deliver status updates / report to management
L1.5 support
Provide guidance to the team to ensure the best support possible for systems availability
Log and track problem tickets relating to S1/S2 or high impact issues
Support and assist in high severity incidents and drive problem management meetings
Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution
Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure
Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)
Implement Response and Recovery Plans and activities relating improvements to service recovery
Maintain processes, templates and SOP, website and information related to incident and problem management
Assist senior leaders in disaster recovery planning and activitiesOperational Execution
Requirements
Bachelor's degree in computer science or other highly technical, scientific discipline
5-10 yrs of Technical / Application Support experience
Proven experience of working efficiently in a cross functional team
ITIL v3/v4 certification and strong service oriented experience / background
Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries
Ability to establish and manage processes and practices through collaboration and the understanding of business
SAP MM knowledge is preferred.


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Unlock Your Service Analyst Potential: Insight & Career Growth Guide


Real-time Service Analyst Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Analyst in Singapore, Singapore, highlighting market share and opportunities for professionals in Service Analyst roles.

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Are You Looking for Service Analyst SAP MM Support (ERP App Ops) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Synapxe adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Analyst SAP MM Support (ERP App Ops)?

Key qualifications for Service Analyst SAP MM Support (ERP App Ops) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Analyst SAP MM Support (ERP App Ops) Job Success

Synapxe interview tips for Service Analyst   SAP MM Support (ERP App Ops)

Here are some tips to help you prepare for and ace your Service Analyst SAP MM Support (ERP App Ops) job interview:

Before the Interview:

Research: Learn about the Synapxe's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Analyst SAP MM Support (ERP App Ops) interview at Synapxe, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Synapxe's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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