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Urgent! Service and Contract Manager Job Opening In Singapore, Singapore – Now Hiring Colt Technology Services

Service and Contract Manager



Job description

Overview
Colt provides network, voice and data center services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.


Responsibilities
Service Management
Ensure that the service is delivered end to end against contractual obligation, to the required level of operational performance and quality
Own and drive continuous service improvements to constantly enhance the customer experience and work with local teams to implement
Manage customer escalations to closure, ensuring that the customer relationship is maintained at all the different levels within the hierarchy
Contract Management
Track the interpretation of business requirements into contractual provisions, identify and monitor exceptions
Maintain contract governance and P&L management of the customer.

Increase profitability by taking active action to optimize cost structure
Monitor contract performance, agree on reporting format and metrics and prepare reports on a regular basis
Relationship management
Accountable for customer experience.

Assure customer loyalty and increase customer satisfaction (CSAT) and reference ability of assigned customer
Build relationships of trust and respect with key customer stakeholders providing the basis for Network’s success; proactively look for ways to expand and improve the relationship wherever possible
Keep the relationship open and constructive, aiming to resolve or ease tensions and identify problems early
Required Qualifications
Business-level proficiency in Mandarin and English
Experience in service management, customer relationship management, or a related field
Practical experience in network infrastructure environment, preferably 3+ years
Experience working with internal and external management-level stakeholders
Proven track record of continuous business process improvement
Experience managing complex customer-facing solutions
Experience negotiating complex solutions and obtaining internal approvals
Strong interpersonal skills and a positive, proactive attitude
Other Preferences
Japanese language skill is a plus
Telecommunication experience is a plus
Diversity and inclusion
Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt.

From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive.

We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.


Benefits
Flexible working hours and the option to work from home
Extensive induction program with experienced mentors and buddies
Opportunities for further development and educational opportunities
Global Family Leave Policy
Employee Assistance Program
Internal inclusion & diversity employee networks
Our global network
When you join Colt you become part of our global network.

We are proud of our colleagues and the stories and experience they bring
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales, Customer Service, and Business Development
Industries: Telecommunications and IT Services and IT Consulting
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    Unlock Your Service and Potential: Insight & Career Growth Guide


  • Real-time Service and Jobs Trends in Singapore, Singapore (Graphical Representation)

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  • Are You Looking for Service and Contract Manager Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Colt Technology Services adheres to the cultural norms as outlined by Expertini.

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    • 1. Independence
    • 2. Loyalty
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    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Service and Contract Manager Job Success
    Colt Technology Services interview tips for Service and Contract Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Colt Technology Services's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
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    Final Thought:

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