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Urgent! Service and Contract Manager Job Opening In Singapore, Singapore – Now Hiring Colt Technology Services
Overview
Colt provides network, voice and data center services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Responsibilities
Service Management
Ensure that the service is delivered end to end against contractual obligation, to the required level of operational performance and quality
Own and drive continuous service improvements to constantly enhance the customer experience and work with local teams to implement
Manage customer escalations to closure, ensuring that the customer relationship is maintained at all the different levels within the hierarchy
Contract Management
Track the interpretation of business requirements into contractual provisions, identify and monitor exceptions
Maintain contract governance and P&L management of the customer.
Increase profitability by taking active action to optimize cost structure
Monitor contract performance, agree on reporting format and metrics and prepare reports on a regular basis
Relationship management
Accountable for customer experience.
Assure customer loyalty and increase customer satisfaction (CSAT) and reference ability of assigned customer
Build relationships of trust and respect with key customer stakeholders providing the basis for Network’s success; proactively look for ways to expand and improve the relationship wherever possible
Keep the relationship open and constructive, aiming to resolve or ease tensions and identify problems early
Required Qualifications
Business-level proficiency in Mandarin and English
Experience in service management, customer relationship management, or a related field
Practical experience in network infrastructure environment, preferably 3+ years
Experience working with internal and external management-level stakeholders
Proven track record of continuous business process improvement
Experience managing complex customer-facing solutions
Experience negotiating complex solutions and obtaining internal approvals
Strong interpersonal skills and a positive, proactive attitude
Other Preferences
Japanese language skill is a plus
Telecommunication experience is a plus
Diversity and inclusion
Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt.
From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive.
We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Benefits
Flexible working hours and the option to work from home
Extensive induction program with experienced mentors and buddies
Opportunities for further development and educational opportunities
Global Family Leave Policy
Employee Assistance Program
Internal inclusion & diversity employee networks
Our global network
When you join Colt you become part of our global network.
We are proud of our colleagues and the stories and experience they bring
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales, Customer Service, and Business Development
Industries: Telecommunications and IT Services and IT Consulting
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Unlock Your Service and Potential: Insight & Career Growth Guide
Real-time Service and Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service and in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 17355 jobs in Singapore and 14715 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service and roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Colt Technology Services is currently hiring and seeking a Service and Contract Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service and Contract Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Colt Technology Services adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service and Contract Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service and Contract Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service and Contract Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service and Contract Manager interview at Colt Technology Services, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Colt Technology Services's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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