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Urgent! Service Associate - Concierge (Bellman) Job Opening In Singapore, Singapore – Now Hiring Shangri-La

Service Associate Concierge (Bellman)



Job description

We are looking

for Bellman to join our team!

The Bellman is responsible for delivering a warm welcome and seamless arrival and departure experience for guests.

This includes handling luggage, providing information and assistance, and maintaining the cleanliness and order of the lobby and porte cochere.

The role supports Shangri-Las service standards and contributes to guest satisfaction and operational efficiency.

Key Responsibilities:

  • Guest Services & Concierge Support Greet all guests entering and leaving the hotel in a courteous and professional manner.
    Assist with luggage delivery, storage, and retrieval, ensuring safe handling at all times.
    Provide lobby door coverage and assist with guest transportation needs.
    Respond promptly to guest requests and coordinate with relevant departments for timely service.
    Maintain awareness of hotel events, VIP movements, and occupancy levels.


  • Operational Excellence Ensure the lobby and porte cochere are clean, tidy, and appropriately staffed.
    Record and follow up on guest feedback and service issues using DR3.
    Complete all required training and maintain up-to-date knowledge of hotel procedures and programmes.
    Adhere to key control, safety, and security protocols.


  • Teamwork & Communication Participate in daily briefings and departmental meetings.
    Foster a positive and productive work environment.
    Support colleagues in delivering consistent, high-quality service.


  • Sustainability & Community Engagement Uphold environmental initiatives and participate in corporate social responsibility (CSR) programmes.

  • Key Requirements:

  • At least 1 year's working experience in front facing departments within the hospitality industry.

  • Required Skill Profession

    Baggage Porters, Bellhops, And Concierges



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      Unlock Your Service Associate Potential: Insight & Career Growth Guide


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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Shangri-La adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
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    • Interview Tips for Service Associate Concierge (Bellman) Job Success
      Shangri-La interview tips for Service Associate   Concierge (Bellman)

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      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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      Final Thought:

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