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Urgent! Service Center Manager Job Opening In Singapore, Singapore – Now Hiring VAT Vakuumventile

Service Center Manager



Job description

Job Overview
Location:
Singapore, SG
Employment Type:
Permanent
Responsibilities
Service Excellence
– implement best practices in materials, logistics, response, support and delivery time at competitive cost and best possible pricing
Service Standards & Skills
– refine and implement service center standards and enhance skills for all service employees
Training & Development
– establish a training program for Asia service personnel and install a service training hub either in SG or MY
Operational Readiness
– monitor and balance operational capabilities of the service centers in SG and MY, run service centers in line with demand and growth and ensure readiness
Service Network
– enhance field service capabilities, especially for quality interventions or retrofit projects
Service Performance
– implement Key Performance Indicators and drive Service Operations Excellence
IT & Process Integration
– represent VAT internal IT-project UNITIY (new ERP system), define service center operations processes, run integration tests, exchange information with world‐wide service centers and support international roll‐out (international travel required)
Qualifications & Experience
Solid education (degree) or equivalent experience in mechanical engineering or a related field
Proven success record in service management and service development; experience in strategy implementation and execution as well as service business development
Business fluent in English; knowledge of Chinese desirable
Beneficial: knowledge and experience in vacuum and coating technology; additional studies in business administration and management
Experience in managing a team of repair and service technicians/engineers in SG and/or MY; demonstrated leadership in driving operational excellence
Additional Requirements & Remarks
Focus: customer‐, business‐ and result‐oriented
Entrepreneurial: driving customer satisfaction and service excellence
Cross‐cultural: taking a direct approach but considering people
Key Performance Indicators (KPIs)
Gross Sales (topline), CM and EBITDA
Quality, Response Time and Price of entire service offering and delivery
You have any questions about this position?
Contact Jeremy Ho via E‐Mail or phone
#J-18808-Ljbffr


Required Skill Profession

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    Unlock Your Service Center Potential: Insight & Career Growth Guide


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