Service Centre Systems Intern

Job description

Central Provident Fund Board

Internship

Closing on 30 Sep 2025

What the role is

At #TeamCPF, you're not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact.

You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.
We thrive on sharp minds and insightful decisions.

Your ability to analyse and think critically isn't just valued; it's essential.

Every choice you make contributes to our collective success.
Collaboration is our way of life.

We believe in the power of effective partnerships and seamless communications across teams.

Together, we amplify each other's strengths and achieve remarkable results.
Our learning never stops.

We encourage your inquisitiveness and courage to embrace new challenges head-on.

Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and ing new skills fuels our innovation and progress.
At the core of everything we do lies a genuine desire to make a difference.

We serve our community and support each other with compassion, empathy, and unwavering dedications.

Every action we take is guided by a deep sense of purpose and a commitment to those we serve.
Join us at #TeamCPF Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

The Corporate Digital Applications Department (CDD) manages CPF Board's digital systems for member engagement and corporate applications.

The department ensures these systems meet external members' needs and internal corporate requirements whilst adhering to the Board's and Government Instruction Manual guidelines Through this work, CDD enhances CPF members' experience and enables CPFB staff to effectively deliver new projects, implement schemes and conduct daily operations that help Singaporeans save through CPF.
In this role, you will:
• Learn the fundamentals of digital initiatives by working with our Senior Team Lead, developing understanding of system architecture, networks, programming, and software development lifecycle through hands-on experience.
• Discover how our queue management system (IQMS) operates across five service centres whilst gaining practical knowledge of how these systems are built and maintained.
• Gain hands-on experience with real systems and learn practical troubleshooting skills, playing an active role in issue identification and resolution.
• Help monitor our appointment booking system (OAS) and observe how digital solutions improve user experience, whilst working directly with vendors to understand technical implementations.
• Participate in meetings with technology vendors and observe how IT projects are implemented in the real world, with opportunities to recommend improvements to processes and technical approaches.

What we are looking for

We value the diverse skills and perspectives that each intern brings.

While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.
• Currently pursuing a Degree in Information Systems, Computer Science, Computer Engineering or a related field.
• Interest in queue management systems and customer service optimisation technologies.
• Basic understanding of system monitoring tools and performance analytics.
• Interested in how technology can improve public services and motivated to learn more.
• Willingness to explore and learn new software, systems, or digital tools.
• Shows curiosity and enjoys exploring how things work.
• Shows potential for growth and development in the technology field.
• Works well independently and with others, takes initiative without needing constant supervision.
Position is on a full-time internship basis from January 2026 to August 2026.
What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth.

Here's what awaits you:
• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

Central Provident Fund (CPF) Board is the cornerstone of Singapore's social security system, committed to serving and empowering over 4 million members in securing their retirement, healthcare, and housing needs.

As an employer, we believe in developing our people to do their life's best work through the 3Ps: Purposeful Work, Professional Growth, People & Culture.
Purposeful Work – Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that our work we make a difference.
Professional Growth – At CPF Board, you will have the opportunity to learn on the job, acquire new skills, and broaden your knowledge.

Although you are joining one organisation, you will have access to many career paths in the years ahead.
People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation.

Our people are our greatest asset, and we champion a culture of respect, diversity, and inclusivity, where every voice is heard and contributions are recognised and celebrated.
We are a recipient of the Enabling Mark (Gold) by SG Enable, we welcome candidates with disabilities and are committed to providing an inclusive and supportive work environment.
Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

To learn more about CPF Board, visit our website at

About your application process

This job is closing on 30 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role.

We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service.

We encourage you to explore and for other roles within Central Provident Fund Board or the wider Public Service.

Required Skill Profession

Other General