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Service Controller, Bus Operations Control Centre Job Opening In Singapore, Singapore – Now Hiring SMRT Buses Ltd


Job description

Service Controller is an integral role in SMRT Buses.

Working in the Bus Operations Control Centre (BOCC), the Service Controller reports to Senior Executive, Operations Controller and Planning and together with the rest of the service controller and chief controller, he/she oversees BOCC operations to provide efficient bus services to passengers.

This includes regulating the headway of the buses on the road, handling incidents and accidents cases, providing customer service to passenger by assisting in looking for lost and found as well as providing support for ad hoc and planned bridging bus services activation.

Responsibilities

  • Work with Service/Chief Controller in managing the Common Fleet Management System (CFMS) and in house telematics system.

  • Ensure that assigned bus services achieve respective BSRF standards (Excess Waiting Time (EWT), On Time Adherence (OTA) and First and Last Bus Performance (FLBP)
  • Oversee the bus operations to ensure that all bus services are operated with no bunching and excessive early arrival
  • Ensure Bus Captains adhere to scheduled timing and are dispatched according to their assigned schedule
  • Ensure that lost mileage is recovered by deploying Short Recovery Trip (SRT)
  • Handle any real-time incidents and accident cases that are reported by the Bus Captains
  • Ensure that all events and decisions for the allocated services during the shift are recorded down.

  • Provide support in ad-hoc and planned bus diversion, Bridging Bus operations, Early Closure and Late Opening and Full Sunday Closure operations
  • Assist customer service team for lost and found items

Requirements

  • Minimum Diploma in any field
  • Prior customer service working experience would be beneficial
  • Experience in the public transport network would be advantageous.

  • Proficiency in Microsoft office
  • First aid will be advantageous
  • Great communication skills
  • Problem solving skills
  • Able to work in a fast-paced environment
  • Stress resilient
  • Able to function in a team and as an individual
  • Able to commit to shift hours

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Controller Potential: Insight & Career Growth Guide


Real-time Service Controller Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Controller in Singapore, Singapore, highlighting market share and opportunities for professionals in Service Controller roles.

9800 Jobs in Singapore
9800
8004 Jobs in Singapore
8004
Download Service Controller Jobs Trends in Singapore and Singapore

Are You Looking for Service Controller, Bus Operations Control Centre Job?

Great news! is currently hiring and seeking a Service Controller, Bus Operations Control Centre to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SMRT Buses Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Controller, Bus Operations Control Centre Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Controller, Bus Operations Control Centre?

Key qualifications for Service Controller, Bus Operations Control Centre typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Controller, Bus Operations Control Centre?

To improve your chances of getting hired for Service Controller, Bus Operations Control Centre, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Controller, Bus Operations Control Centre Job Success

SMRT Buses Ltd interview tips for Service Controller, Bus Operations Control Centre

Here are some tips to help you prepare for and ace your Service Controller, Bus Operations Control Centre job interview:

Before the Interview:

Research: Learn about the SMRT Buses Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Controller, Bus Operations Control Centre interview at SMRT Buses Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SMRT Buses Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Controller, Bus Operations Control Centre Positions

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