service coordinator

What we're looking for

• Serve as the primary point of contact for customer inquiries and provide high-quality customer service
• Coordinate and schedule service appointments, ensuring efficient utilisation of resources
• Maintain detailed records of all service activities and customer interactions
• Liaise with internal teams to ensure timely resolution of customer issues
• Assist with the preparation of reports and presentations as needed

• Contribute to the ongoing improvement of our service delivery processes

• At least 2 years of experience in a similar customer service or administrative role

• Excellent communication and interpersonal skills, with the ability to build strong relationships with both customers and colleagues
• Strong organisational and multitasking abilities, with a keen eye for detail
• Proficient in using standard office software, such as Microsoft Office suite
• A proactive and solutions-oriented mindset, with a commitment to delivering exceptional customer service