Service Coordinator

Benefits:

• AWS & Performance Bonus
• Medical/Dental
• 5 days week

Responsibilities:

A) Primary Role

• Responsible for all service order updates.
  
  
• To send out necessary quotation to customers within 24 hours upon request.
  
  
• To keep record of all quotations, correspondence and replies.
  
  
• To keep and store all relevant clientele information.
  
  
• To report directly to the Chief of Support Services.
  
  
• To receive incoming calls for service and to liaise with respective departments for follow-up.
  
  
• To schedule service calls for repair/spare parts replacement.
  
  
• To retrieve email for confirmation of quotations for repair/spare parts.
  
  

B) Secondary Role

• Responsible for all warranty & non-warranty parts ordering and ensuring their arrival.
  
  
• To submit a service order for invoicing not more than 2 days after the job is completed.
  
  
• To request a quote for spare parts for a competitor's brand and follow up.
  
  
• Assist to manage the spare parts room.
  
  
• To prepare packing list and commercial invoice for overseas shipment

Requirements:

• Minimum Diploma in any field
• At least 1-2 years of relevant working experience in coordinator/customer service/admin roles.
  
  
• Applicants without academic but with work experience may apply
• On job training provided