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Urgent! Service Delivery Director- Transformation Job Opening In Singapore, Singapore – Now Hiring Adecco
Overview
Service Delivery Director- Transformation at Adecco.
An excellent opportunity to lead IT service delivery transformation, designing, building, and operationalizing an integrated Service Command Center to centralize and optimize service delivery across the enterprise.
Key Responsibilities
Command Center Development:
Architect and execute the creation of a centralized
Service Command Center
to unify service delivery operations across infrastructure and applications.
E2E Service Lifecycle Ownership:
Define and enforce clear ownership and processes across the entire service delivery lifecycle—from intake to resolution—to ensure accountability, visibility, and performance.
Proactive Operations Model:
Establish proactive monitoring, health checks, and predictive analytics capabilities to shift operations from reactive to preventative service management.
Infrastructure Services Optimization:
Oversee the modernization of infrastructure management for common services (network, cloud, servers), with a focus on automation, platform standardization, and resilience.
Governance & Framework Development
Governance Framework:
Design and implement an IT governance model aligned with ITIL, COBIT, ISO 20000, regulatory requirements, and business goals.
Service Governance Committee:
Launch and lead a cross-functional governance committee to provide oversight, strategic alignment, and decision-making support for transformation initiatives.
Performance Management:
Define and monitor KPIs and SLAs that demonstrate the value and effectiveness of the transformed service delivery model, ensuring compliance and continuous improvement.
Leadership & Collaboration
Team Leadership:
Inspire, lead, and develop a high-performing IT service delivery team; provide mentorship throughout the transformation journey.
Stakeholder Engagement:
Act as the primary evangelist for the Command Center model.
Partner with IT leaders, business stakeholders, and vendors to align transformation efforts with enterprise needs.
Executive Communication:
Provide regular briefings and strategic updates to senior leadership, showcasing the impact of service transformation and ongoing ROI.
Qualifications
Experience:
15+ years of progressive experience in IT service delivery, with 8+ years in a leadership role driving transformation and operational excellence.
Demonstrated success in centralizing and optimizing service delivery in complex, multi-platform environments.
Experience in public sector or regulated industries is a strong plus.
Skills & Certifications
ITIL, COBIT, ISO 20000:
Deep expertise in ITIL practices and familiarity with COBIT, ISO 20000, and other IT governance standards.
Proactive Monitoring & Command Center:
Strong track record of implementing proactive monitoring, automated service operations, and Command Center models.
Leadership & Change:
Proven ability to lead cross-functional teams, influence senior executives, and drive organizational change.
Communication & Analytics:
Exceptional analytical and communication skills, with a focus on data-driven decision-making.
Certifications
Required:
ITIL 4 Managing Professional or ITIL v3 Expert
Preferred:
Lean Six Sigma (Green or Black Belt), COBIT 5, ISO 20000 Foundation
Why Join Us?
This is a rare opportunity to lead a mission-critical transformation that will redefine how IT delivers value across the enterprise.
If you are a strategic thinker with a passion for operational excellence and innovation, you are invited to lead this bold journey with us.
Name:
Sachet Sethi
Direct Line:
EA License No:
91C2918
Personnel Registration Number:
R
#J-18808-Ljbffr
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Unlock Your Service Delivery Potential: Insight & Career Growth Guide
Real-time Service Delivery Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Delivery in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12033 jobs in Singapore and 10082 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Adecco is currently hiring and seeking a Service Delivery Director Transformation to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Delivery Director Transformation Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Adecco adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Delivery Director Transformation Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Delivery Director Transformation typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Delivery Director Transformation interview at Adecco, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Adecco's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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