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Urgent! Service Delivery Manager Job Opening In – Now Hiring BlackBox
Key Responsibilities:
Managed Services Oversight
- Manage the full lifecycle of data center and cabling services delivered under a managed services model.
- Ensure alignment with contractual obligations, SLAs, and performance metrics, with a focus on service reliability and uptime.
- Oversee rack and stack, cross-connects, structured cabling (copper/fiber), equipment provisioning, and decommissioning activities.
Customer Relationship & Stakeholder Management
- Serve as the primary service interface with banking client stakeholders including IT infrastructure, security, and compliance teams.
- Conduct regular service performance reviews, generate operational and SLA reports, and lead continuous improvement planning.
- Build strong, trusted relationships and proactively identify opportunities to enhance customer experience and value.
Operations & Team Leadership
- Lead a team of technicians, engineers, and subcontractors across multiple bank-owned and colocation data center sites.
- Oversee technician tasking, training, workload balancing, and quality assurance across all delivery activities.
- Drive operational excellence by enforcing SOPs, change control processes, and compliance with structured cabling standards (e.g., ANSI/TIA, ISO/IEC).
Compliance & Risk Management
- Ensure services meet banking industry requirements for physical security, regulatory compliance, audit readiness, and data privacy.
- Maintain accurate records of service performance, access logs, cabling diagrams, and infrastructure inventories.
- Support disaster recovery and business continuity planning related to physical IT infrastructure.
Service Reporting & Governance
- Track and report on SLA adherence, incident trends, root causes, and service request fulfillment.
- Maintain governance dashboards and documentation as part of managed service delivery obligations.
- Actively participate in risk assessments, audits, and service improvement initiatives.
Qualifications & Experience:
- Bachelor's degree in Information Technology, Electrical Engineering, or a related discipline.
- Minimum 8 years of experience in service delivery or operations management within data center infrastructure and cabling services.
- At least 3 years of experience supporting financial services or highly regulated environments.
- Proven experience managing structured cabling projects and data center operations under a managed services framework.
- Strong knowledge of ITIL, structured cabling standards, and data center facility practices.
- Certifications: ITIL Foundation (required); PMP, ISO/IEC 27001, or DCIM (preferred).
- Familiarity with tools like ServiceNow, Remedy, DCIM platforms, or CMDBs.
Core Competencies:
- Service Excellence – Delivering measurable outcomes through disciplined service operations.
- Leadership – Leading cross-functional teams in dynamic, high-availability environments.
- Customer Focus – Translating client requirements into actionable delivery plans.
- Communication – Strong verbal and written communication with stakeholders at all levels.
- Compliance Awareness – Working within risk, audit, and regulatory boundaries of financial clients.
- Technical Acumen – Knowledge of data center ecosystems, structured cabling topologies, and physical infrastructure.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Service Delivery Potential: Insight & Career Growth Guide
Real-time Service Delivery Jobs Trends in , Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Delivery in , Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10716 jobs in Singapore and 0 jobs in . This comprehensive analysis highlights market share and opportunities for professionals in Service Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! BlackBox is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BlackBox adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Delivery Manager Jobs Singapore varies, but the pay scale is rated "Standard" in . Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Delivery Manager interview at BlackBox, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BlackBox's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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