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Service Delivery Manager Job Opening In – Now Hiring BlackBox


Job description

Key Responsibilities:

Managed Services Oversight

- Manage the full lifecycle of data center and cabling services delivered under a managed services model.

- Ensure alignment with contractual obligations, SLAs, and performance metrics, with a focus on service reliability and uptime.

- Oversee rack and stack, cross-connects, structured cabling (copper/fiber), equipment provisioning, and decommissioning activities.

Customer Relationship & Stakeholder Management

- Serve as the primary service interface with banking client stakeholders including IT infrastructure, security, and compliance teams.

- Conduct regular service performance reviews, generate operational and SLA reports, and lead continuous improvement planning.

- Build strong, trusted relationships and proactively identify opportunities to enhance customer experience and value.

Operations & Team Leadership

- Lead a team of technicians, engineers, and subcontractors across multiple bank-owned and colocation data center sites.

- Oversee technician tasking, training, workload balancing, and quality assurance across all delivery activities.

- Drive operational excellence by enforcing SOPs, change control processes, and compliance with structured cabling standards (e.g., ANSI/TIA, ISO/IEC).

Compliance & Risk Management

- Ensure services meet banking industry requirements for physical security, regulatory compliance, audit readiness, and data privacy.

- Maintain accurate records of service performance, access logs, cabling diagrams, and infrastructure inventories.

- Support disaster recovery and business continuity planning related to physical IT infrastructure.

Service Reporting & Governance

- Track and report on SLA adherence, incident trends, root causes, and service request fulfillment.

- Maintain governance dashboards and documentation as part of managed service delivery obligations.

- Actively participate in risk assessments, audits, and service improvement initiatives.

Qualifications & Experience:

- Bachelor's degree in Information Technology, Electrical Engineering, or a related discipline.

- Minimum 8 years of experience in service delivery or operations management within data center infrastructure and cabling services.

- At least 3 years of experience supporting financial services or highly regulated environments.

- Proven experience managing structured cabling projects and data center operations under a managed services framework.

- Strong knowledge of ITIL, structured cabling standards, and data center facility practices.

- Certifications: ITIL Foundation (required); PMP, ISO/IEC 27001, or DCIM (preferred).

- Familiarity with tools like ServiceNow, Remedy, DCIM platforms, or CMDBs.

Core Competencies:

- Service Excellence – Delivering measurable outcomes through disciplined service operations.

- Leadership – Leading cross-functional teams in dynamic, high-availability environments.

- Customer Focus – Translating client requirements into actionable delivery plans.

- Communication – Strong verbal and written communication with stakeholders at all levels.

- Compliance Awareness – Working within risk, audit, and regulatory boundaries of financial clients.

- Technical Acumen – Knowledge of data center ecosystems, structured cabling topologies, and physical infrastructure.





Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Delivery Potential: Insight & Career Growth Guide


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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BlackBox adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in . Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Delivery Manager Job Success

BlackBox interview tips for Service Delivery Manager

Here are some tips to help you prepare for and ace your Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the BlackBox's mission, values, products, and the specific job requirements and get further information about

Other Openings

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During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Final Thought:

To prepare for your Service Delivery Manager interview at BlackBox, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BlackBox's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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