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Urgent! Service Delivery Manager (Applications) Job Opening In singapore central singapore sg – Now Hiring Xcellink Pte Ltd

Service Delivery Manager (Applications)



Job description

  • Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline.
  • Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises.

  • Provide support for all large-scale activities like system maintenance; project go-live, disaster recovery exercise or high severity incidents.
  • Provide support during high severity incidents by interfacing with infrastructure and security teams.
  • Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies or industry best practices.
  • Document and develop system documentations for all supported applications and their interfaces with infrastructure for operations purposes.
  • Manage relationships between application and infrastructure teams through brokering and collaboration.
  • Prepare and present proposals to seek approval and secure funds for Service Delivery Operations.

Requirements

  • Tertiary qualifications in Computer Science, Information Technology or related degree;
  • Minimum 8 years’ experience in Service Delivery related to application operations and process management;
  • Self-motivated, driven, a good team player and strong ability to multi-task;
  • Excellent verbal, written communication and interpersonal skills;
  • Experience in managing heterogeneous computing environments or supporting complicated health IT solutions are preferred
  • Relevant Project Management or ITIL Service Management certifications will be an advantage.


Required Skill Profession

Operations Specialties Managers



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    Unlock Your Service Delivery Potential: Insight & Career Growth Guide


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    • 7. Obeying Singapore laws and regulations
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