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Urgent! Service Delivery Manager - Day 2 Managed Services Job Opening In Singapore, Singapore – Now Hiring ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.
Overview
An experienced Service Delivery Manager to oversee the end-to-end delivery and performance of Day 2 managed services.
Acting as the primary point of contact for clients, this role ensures alignment with SLAs, operational standards, and customer expectations while driving continuous service improvement.
The Service Delivery Manager will bridge technical teams, business stakeholders, and clients — combining operational governance, strategic leadership, and customer engagement to deliver resilient and value-driven services.
Key Responsibilities
Client & Stakeholder Management:
Serve as the main liaison between clients, service delivery teams, and internal stakeholders.
Conduct regular service reviews, communicate performance results, and build strong client relationships to ensure satisfaction and retention.
Support contract compliance, renewal discussions, and commercial alignment of delivery with business outcomes.
Service Delivery & Governance:
Manage end-to-end delivery of Day 2 managed services, ensuring SLA adherence and consistent service quality.
Oversee incident escalations, coordinate root cause analysis (RCA), and ensure effective resolution and preventive measures.
Lead change management processes, ensuring service readiness for updates, enhancements, and transformation initiatives.
Maintain service documentation, not limited to playbooks, runbooks, and workflows.
Performance Monitoring & Improvement:
Monitor service delivery KPIs, identify risks and bottlenecks, and implement corrective actions.
Drive continual service improvement (CSI) through data-driven analysis, process optimization and automation, and adoption of emerging technologies.
Partner with governance, security, and operations teams to ensure regulatory compliance and alignment with industry standards (e.g., ISO27001, ISO9001).
Leadership & Resource Management:
Lead cross-functional teams of engineers, service managers, and specialists to ensure smooth delivery.
Manage vendor relationships, ensuring performance standards are met and collaboration is effective.
Contribute to resource planning and cost optimisation to support business objectives.
Qualifications
Experience:
7+ years in IT service delivery, managed services, or IT operations, with 5+ years in a client-facing role.
Leadership & Governance:
Proven ability to manage diverse teams, vendors, and clients across complex environments.
Service Management Expertise:
Strong understanding of ITIL frameworks, SLA governance, change management, and CSI practices.
Technical Awareness:
Familiarity with IT operations, cybersecurity, cloud, and infrastructure environments.
Certifications:
ITIL Foundation (V3/V4), PMP or equivalent project/service management certifications strongly preferred.
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Unlock Your Service Delivery Potential: Insight & Career Growth Guide
Real-time Service Delivery Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Delivery in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12033 jobs in Singapore and 10082 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. is currently hiring and seeking a Service Delivery Manager Day 2 Managed Services to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Delivery Manager Day 2 Managed Services Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Delivery Manager Day 2 Managed Services typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Delivery Manager Day 2 Managed Services interview at ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
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