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Service Delivery Manager – Day 2 Managed Services Job Opening In Singapore, Singapore – Now Hiring ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.

Service Delivery Manager – Day 2 Managed Services

    Singapore Jobs Expertini Expertini Singapore Jobs Other General Service Delivery Manager – Day 2 Managed Services

Job description

Overview

An experienced Service Delivery Manager to oversee the end-to-end delivery and performance of Day 2 managed services.

Acting as the primary point of contact for clients, this role ensures alignment with SLAs, operational standards, and customer expectations while driving continuous service improvement.

The Service Delivery Manager will bridge technical teams, business stakeholders, and clients — combining operational governance, strategic leadership, and customer engagement to deliver resilient and value-driven services.

Key Responsibilities

Client & Stakeholder Management:

  • Serve as the main liaison between clients, service delivery teams, and internal stakeholders.

  • Conduct regular service reviews, communicate performance results, and build strong client relationships to ensure satisfaction and retention.

  • Support contract compliance, renewal discussions, and commercial alignment of delivery with business outcomes.

Service Delivery & Governance:

  • Manage end-to-end delivery of Day 2 managed services, ensuring SLA adherence and consistent service quality.

  • Oversee incident escalations, coordinate root cause analysis (RCA), and ensure effective resolution and preventive measures.

  • Lead change management processes, ensuring service readiness for updates, enhancements, and transformation initiatives.
    Maintain service documentation, not limited to playbooks, runbooks, and workflows.

Performance Monitoring & Improvement:

  • Monitor service delivery KPIs, identify risks and bottlenecks, and implement corrective actions.

  • Drive continual service improvement (CSI) through data-driven analysis, process optimization and automation, and adoption of emerging technologies.

  • Partner with governance, security, and operations teams to ensure regulatory compliance and alignment with industry standards (e.g., ISO27001, ISO9001).

Leadership & Resource Management:

  • Lead cross-functional teams of engineers, service managers, and specialists to ensure smooth delivery.

  • Manage vendor relationships, ensuring performance standards are met and collaboration is effective.
    Contribute to resource planning and cost optimisation to support business objectives.

Qualifications

  • Experience: 7+ years in IT service delivery, managed services, or IT operations, with 5+ years in a client-facing role.

  • Leadership & Governance: Proven ability to manage diverse teams, vendors, and clients across complex environments.

  • Service Management Expertise: Strong understanding of ITIL frameworks, SLA governance, change management, and CSI practices.

  • Technical Awareness: Familiarity with IT operations, cybersecurity, cloud, and infrastructure environments.

  • Certifications: ITIL Foundation (V3/V4), PMP or equivalent project/service management certifications strongly preferred.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Delivery Potential: Insight & Career Growth Guide


Real-time Service Delivery Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in Singapore, Singapore, highlighting market share and opportunities for professionals in Service Delivery roles.

10715 Jobs in Singapore
10715
8717 Jobs in Singapore
8717
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Are You Looking for Service Delivery Manager – Day 2 Managed Services Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Delivery Manager – Day 2 Managed Services Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Delivery Manager – Day 2 Managed Services?

Key qualifications for Service Delivery Manager – Day 2 Managed Services typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Delivery Manager – Day 2 Managed Services Job Success

ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. interview tips for Service Delivery Manager – Day 2 Managed Services

Here are some tips to help you prepare for and ace your Service Delivery Manager – Day 2 Managed Services job interview:

Before the Interview:

Research: Learn about the ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Delivery Manager – Day 2 Managed Services interview at ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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