Service Delivery Manager

Location: North Region, Singapore

Salary: Up to $8,000 + Allowances + Bonus (salary to commensurate with experience)

Arrangement: Contract under TG Singapore, convertible to client headcount based on performance | Fully Onsite

Role Summary

We're hiring a Service Delivery Manager to oversee vendor and stakeholder engagement, ensure smooth service operations, and safeguard confidentiality in line with governance standards.

Job Responsibilities

• Act as the main representative between customer, vendors, and stakeholders
• Report directly to customer management, ensuring timely updates and issue resolution
• Oversee service delivery performance, compliance, and governance
• Support audits, reporting, and process reviews

Qualification & Experience

• Bachelor's Degree in IT, Business, or related field.
  
  
• Min 3 years in Service Delivery, IT Governance, or Project/Program Management within Public Sector.
  
  
• Experience managing application & infrastructure system operations required.
  
  
• Able to speak mandarin to liaise with regional mandarin-speaking stakeholders.
  
  
• Strong stakeholder management & communication skills.
  
  
• Knowledge of ITIL / ITSM frameworks.
  
  

Note: Due to specific project requirements, only applicants who are Singaporean citizens will be considered for this position.

Harineshwari Lakxmi | EA Personnel Reg No: R

APBA TG Human Resource Pte Ltd | EA License: 14C7275