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Service Delivery Manager Job Opening In North East Community Development Council – Now Hiring NCS Hong Kong and Singapore


Job description

Company Description

NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more.

We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners.

We bring together people and expertise to harness the best of technology.

Our diverse 13,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

Job Summary

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

Job Responsibilities

  • Manage the Service Desk and staff to provide 1st level technical support;
  • Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.

  • Act as a further escalation point for unresolved or escalated cases.

  • Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Report to SD managers on any issue that could significantly impact the business
  • Take overall responsibility for incident management and request fulfilment (if any).

  • Ensure staff take ownership of user problems and be proactive when dealing with user issues.

  • Ensure all calls and emails are logged in the Service Desk logging system.

  • Allocate more complex calls and emails to the relevant IT Support member.

  • Arrange for external technical support where problems cannot be resolved within L1
  • Manage Service Quality Assessment and Coach the agents on proper handling approaches.

  • Provide Domain Training to new joiners.

Qualifications

Requirements

  • 7 years of end-user support experience, desktop or technical service desk.

  • 5 years of experience leading a service desk team
  • To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

  • Familiar with Service Desk day to day Operation.

  • Preferably with ITIL 4 Foundation certification
  • Experience in Situational Management to provide Adhoc instructions to the team.

  • Experience in Gap Analysis, Productivity, Call/Incident Trending.

  • Experience in managing Complaints.

  • Experience in Service Level Agreement (SLA) Reports, Service Improvement Opportunities.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives.

We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

 
Together, wemake the extraordinary happen.
Learn more about us at and visit our LinkedIn career site.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Delivery Potential: Insight & Career Growth Guide


Real-time Service Delivery Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in North East Community Development Council, Singapore, highlighting market share and opportunities for professionals in Service Delivery roles.

10716 Jobs in Singapore
10716
1814 Jobs in North East Community Development Council
1814
Download Service Delivery Jobs Trends in North East Community Development Council and Singapore

Are You Looking for Service Delivery Manager Job?

Great news! is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NCS Hong Kong and Singapore adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Delivery Manager?

Key qualifications for Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Delivery Manager?

To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Delivery Manager Job Success

NCS Hong Kong and Singapore interview tips for Service Delivery Manager

Here are some tips to help you prepare for and ace your Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the NCS Hong Kong and Singapore's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Delivery Manager interview at NCS Hong Kong and Singapore, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NCS Hong Kong and Singapore's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Delivery Manager Positions

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