• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring CTC GLOBAL PTE. LTD.


Job description

Job Summary

The Service Delivery Manager plays a key role in ensuring uninterrupted operations for the assigned hospital project.

You will be responsible for overseeing daily operational activities, monitoring SLA performance, and leading the Service Delivery Engineers team.

Your leadership directly contributes to enhancing the end-user experience by ensuring the seamless delivery of high-quality services that consistently meet and exceed customer expectations.

Responsibilities

  • Ensure smooth Service Delivery Operations within the assigned projects
  • Be accountable for the quality of service and performance, ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
  • Maintain high-performing service support functions, including an IT Service Desk, Desktop Support, and VIP Support
  • Owner of the Incident, Request, Change, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting, and establishing service improvement activities when required
  • Take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders, and post-incident review
  • Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed
  • Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes meeting
  • Lead the team to a continuous service improvement program
  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion promptly
  • Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
  • Provide regular and accurate management reporting
  • Responsible for staff management, including recruitment, mentoring, training, target setting, and performance assessment
  • Perform any other duties as assigned

Requirements

  • Must have at least 5 years of experience in Service Delivery
  • Excellent leadership and people management skills
  • Excellent written and verbal communication skills
  • Willingness to support and mentor junior staff.

  • Excellent customer-facing/customer service skills.

  • Able to work under pressure and meet deadlines.

  • Able to demonstrate a high degree of flexibility, including out-of-hours working.

  • Excellent organisational skills
  • Self-motivated and able to take responsibility.

  • Able to manage and prioritise tasks and time efficiently.

  • Able to demonstrate initiative and a proactive approach to daily tasks.

This role follows a 5.5-day work week schedule.

Please apply only if you are comfortable with this arrangement.

#J-18808-Ljbffr

Required Skill Profession

Professional Services


  • Job Details

Related Jobs

Black Box hiring Service Delivery Manager Job in Singapore
Black Box
Singapore
U3 hiring Service Delivery Manager Job in singapore, singapore, singapore, singapore, Singapore
U3
singapore, singapore, singapore, singapore, Singapore
Idemia hiring Service Delivery Manager Job in singapore, sg, singapore, sg, Singapore
Idemia
singapore, sg, singapore, sg, Singapore
Singtel hiring Service Delivery Manager Job in Singapore
Singtel
Singapore
BlackBox hiring Service Delivery Manager Job in Singapore
BlackBox
Singapore
Black Box hiring Service Delivery Manager Job in Singapore
Black Box
Singapore
Singtel hiring Service Delivery Manager Job in Singapore
Singtel
Singapore
IDEMIA Group hiring Service Delivery Manager Job in Singapore
IDEMIA Group
Singapore
Singtel Group hiring Service Delivery Manager Job in Singapore
Singtel Group
Singapore
Toku Pte Ltd hiring Service Delivery Manager Job in Singapore
Toku Pte Ltd
Singapore
IDEMIA hiring Service Delivery Manager Job in Singapore
IDEMIA
Singapore
Singtel Group hiring Service Delivery Manager Job in Singapore
Singtel Group
Singapore
Digital Biz Solutions hiring Service Delivery Manager Job in Singapore
Digital Biz Solutions
Singapore
Black Box Corporation hiring Service Delivery Manager Job in Singapore
Black Box Corporation
Singapore
DATA CONNECT TECHNOLOGIES PTE. LTD. hiring Service Delivery Manager Job in Singapore
DATA CONNECT TECHNOLOGIES PTE. LTD.
Singapore
KDDI ASIA PACIFIC PTE. LTD. hiring Service Delivery Manager Job in Singapore
KDDI ASIA PACIFIC PTE. LTD.
Singapore
User hiring Service Delivery Manager Job in Singapore
User
Singapore
XCELLINK PTE. LTD. hiring Service Delivery Manager Job in Singapore
XCELLINK PTE. LTD.
Singapore
GOLDTECH RESOURCES PTE LTD hiring Service Delivery Manager Job in Singapore
GOLDTECH RESOURCES PTE LTD
Singapore
TECHSTUDIO SOLUTIONS PTE. LTD. hiring Service Delivery Manager Job in Singapore
TECHSTUDIO SOLUTIONS PTE. LTD.
Singapore
GENESIS NETWORKS PTE LTD hiring Service Delivery Manager Job in Singapore
GENESIS NETWORKS PTE LTD
Singapore
Success Human Resource Centre Pte Ltd. hiring Service Delivery Manager Job in Singapore
Success Human Resource Centre Pte Ltd.
Singapore
Genesis Networks Pte Ltd hiring Service Delivery Manager Job in Singapore
Genesis Networks Pte Ltd
Singapore
Acclivis Technologies and Solutions hiring Service Delivery Manager Job in Singapore
Acclivis Technologies and Solutions
Singapore
Ministry of Defence Singapore hiring Manager (Service Delivery) Job in Singapore
Ministry of Defence Singapore
Singapore
NCS Hong Kong and Singapore hiring Service Delivery Manager Job in North East Community Development Council, SG.02, Singapore
NCS Hong Kong and Singapore
North East Community Development Council, SG.02, Singapore
AsiaPac Technology Pte Ltd hiring Service Delivery Manager Job in Central Singapore Community Development Council, SG.01, Singapore
AsiaPac Technology Pte Ltd
Central Singapore Community Development Council, SG.01, Singapore
DBiz ai solutions hiring Service Delivery Manager Job in Singapore
DBiz ai solutions
Singapore
Ambition hiring Service Delivery Manager Job in Singapore
Ambition
Singapore
CTC Global Pte. Ltd. hiring Service Delivery Manager Job in Central Singapore Community Development Council, SG.01, Singapore
CTC Global Pte. Ltd.
Central Singapore Community Development Council, SG.01, Singapore
CONSULGURU PTE. LTD. hiring Service Delivery Manager Job in Singapore
CONSULGURU PTE. LTD.
Singapore
Data Connect Technologies Pte Ltd hiring Service Delivery Manager Job in Tai Seng, Tai Seng, Singapore
Data Connect Technologies Pte Ltd
Tai Seng, Tai Seng, Singapore

Unlock Your Service Delivery Potential: Insight & Career Growth Guide


Real-time Service Delivery Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in Singapore, Singapore, highlighting market share and opportunities for professionals in Service Delivery roles.

10599 Jobs in Singapore
10599
8653 Jobs in Singapore
8653
Download Service Delivery Jobs Trends in Singapore and Singapore

Are You Looking for Service Delivery Manager Job?

Great news! is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CTC GLOBAL PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Delivery Manager?

Key qualifications for Service Delivery Manager typically include Professional Services and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Delivery Manager?

To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Delivery Manager Job Success

CTC GLOBAL PTE. LTD. interview tips for Service Delivery Manager

Here are some tips to help you prepare for and ace your Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the CTC GLOBAL PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Delivery Manager interview at CTC GLOBAL PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CTC GLOBAL PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Delivery Manager Positions

Setting up job alerts for Service Delivery Manager is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!