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Urgent! Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring CTC GLOBAL PTE. LTD.
Job Summary
The Service Delivery Manager plays a key role in ensuring uninterrupted operations for the assigned hospital project.
You will be responsible for overseeing daily operational activities, monitoring SLA performance, and leading the Service Delivery Engineers team.
Your leadership directly contributes to enhancing the end-user experience by ensuring the seamless delivery of high-quality services that consistently meet and exceed customer expectations.
Responsibilities
Ensure smooth Service Delivery Operations within the assigned projects
Be accountable for the quality of service and performance, ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
Maintain high-performing service support functions, including an IT Service Desk, Desktop Support, and VIP Support
Owner of the Incident, Request, Change, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting, and establishing service improvement activities when required
Take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders, and post-incident review
Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed
Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes meeting
Lead the team to a continuous service improvement program
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion promptly
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
Provide regular and accurate management reporting
Responsible for staff management, including recruitment, mentoring, training, target setting, and performance assessment
Perform any other duties as assigned
Requirements
Must have at least 5 years of experience in Service Delivery
Excellent leadership and people management skills
Excellent written and verbal communication skills
Willingness to support and mentor junior staff.
Excellent customer-facing/customer service skills.
Able to work under pressure and meet deadlines.
Able to demonstrate a high degree of flexibility, including out-of-hours working.
Excellent organisational skills
Self-motivated and able to take responsibility.
Able to manage and prioritise tasks and time efficiently.
Able to demonstrate initiative and a proactive approach to daily tasks.
This role follows a 5.5-day work week schedule.
Please apply only if you are comfortable with this arrangement.
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Unlock Your Service Delivery Potential: Insight & Career Growth Guide
Real-time Service Delivery Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Delivery in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12033 jobs in Singapore and 10082 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! CTC GLOBAL PTE. LTD. is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Delivery Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CTC GLOBAL PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Delivery Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Delivery Manager interview at CTC GLOBAL PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CTC GLOBAL PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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