Urgent! Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring DATA CONNECT TECHNOLOGIES PTE. LTD.
Key Responsibilities
Service Delivery & Operations
Manage day-to-day IT service delivery in line with agreed SLAs, OLAs, and KPIs.
Manage and implement service delivery project management, coordinating internal resources and external resources, fixing reliability issues, and managing conflicts.
Oversee incident, problem, and change management processes based on ITIL best practices.
Drive root cause analysis (RCA) and implement corrective actions to prevent recurrence.
Ensure smooth transition of new projects and solutions into steady-state operations.
Point of Contact for quality of service and service performance provisioned to the customer and ensuring customer’s request and demand for growth are factored into capacity plans for associated systems (as applicable).
Maintains periodic operations (i.e. Daily Service Review (DSR), weekly, monthly) and service (i.e. monthly, quarterly) performance review with Operations and Service Delivery Teams (i.e. Engineering, CST and Call-center) respectively, and to resolve conflicts and issues.
Owns the overall Service Management provisioned to the customer (including Master Service Agreement, Contract Management, Vendor Management, and Reporting cadence)
Provides input to and pre-defines the items within the boundaries of existing vendor contract frameworks
Verifies that the contractually agreed performance with the vendor is delivered, and defines the improvement measures if required
Conducts regular reviews with vendors for renewals of contracts, to assess if those contracts are still relevant and to terminate contracts that are no longer needed
Works closely with the Sales to deepen customer relationships with a high level of customer satisfaction and identify new opportunities
Collaborates with all Technical Support Teams or vendors/partners to support and deliver daily operations / for project delivery
Client Relationship Management
Serve as the primary point of contact for clients on service delivery matters.
Build and maintain trusted relationships with CXOs, IT heads, and stakeholders.
Conduct regular service review meetings (monthly/quarterly) to track performance and improvements.
Identify opportunities for service enhancements, upselling, and cross-selling and co-ordinate with sales team to successfully close these opportunities.
Governance, Compliance & Risk
Ensure service delivery complies with ISO, ITIL, PDPA, CSA Cyber Trustmark, and other regulatory requirements.
Improves governance (i.e. policies, standards, guidelines) on successful delivery outcomes (e.g. industry compliances, service delivery frameworks, or playbooks) with the relevant internal domain expert team(s).
Maintain service governance frameworks and ensure audit readiness.
Improves governance (i.e. policies, standards, guidelines) on successful delivery outcomes (e.g. industry compliances, service delivery frameworks, or playbooks)
Proactively identify, assess, and mitigate operational and service risks.
Team Leadership & Vendor Management
Lead, coach, and mentor service delivery teams (support engineers, project managers, service desk).
Allocate and manage resources to meet client and business requirements.
Monitor and manage vendor and third-party service provider performance.
Foster a culture of collaboration, accountability, and continuous improvement.
Financial & Commercial Management
Manage service delivery budgets and ensure profitability of contracts.
Track and optimize costs for licenses, cloud subscriptions, and managed services.
Support sales and account teams in contract renewals, scope changes, and pricing negotiations.
Continuous Improvement & Innovation
Implement automation and AI/ML-based solutions to improve efficiency and reduce manual workloads.
Utilize analytics and reporting to identify service trends and anticipate issues.
Champion adoption of modern ITSM tools, DevOps, and best practices to elevate service quality.
Qualifications & Experience
Diploma or Bachelor’s degree in computer science, Information Systems, or related field.
5+ years of experience in IT service management, with at least 3 years in a Service Delivery Manager role.
Strong knowledge of ITIL framework and experience with ISO/PDPA/compliance standards.
Proven track record of managing client relationships at senior levels.
Experience leading cross-functional teams and managing vendors/partners.
Familiarity with cloud platforms (Azure, AWS), enterprise IT systems, and service management tools (ServiceNow, Jira, Managed Engine, Remedy, etc.).
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Unlock Your Service Delivery Potential: Insight & Career Growth Guide
Real-time Service Delivery Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Delivery in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10657 jobs in Singapore and 8687 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! DATA CONNECT TECHNOLOGIES PTE. LTD. is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Delivery Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DATA CONNECT TECHNOLOGIES PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Delivery Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Delivery Manager interview at DATA CONNECT TECHNOLOGIES PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DATA CONNECT TECHNOLOGIES PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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