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Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring DATA CONNECT TECHNOLOGIES PTE. LTD.


Job description

Key Responsibilities

Service Delivery & Operations

  • Manage day-to-day IT service delivery in line with agreed SLAs, OLAs, and KPIs.
  • Manage and implement service delivery project management, coordinating internal resources and external resources, fixing reliability issues, and managing conflicts.

  • Oversee incident, problem, and change management processes based on ITIL best practices.

  • Drive root cause analysis (RCA) and implement corrective actions to prevent recurrence.

  • Ensure smooth transition of new projects and solutions into steady-state operations.

  • Point of Contact for quality of service and service performance provisioned to the customer and ensuring customer’s request and demand for growth are factored into capacity plans for associated systems (as applicable).

  • Maintains periodic operations (i.e. Daily Service Review (DSR), weekly, monthly) and service (i.e. monthly, quarterly) performance review with Operations and Service Delivery Teams (i.e. Engineering, CST and Call-center) respectively, and to resolve conflicts and issues.

  • Owns the overall Service Management provisioned to the customer (including Master Service Agreement, Contract Management, Vendor Management, and Reporting cadence)
  • Provides input to and pre-defines the items within the boundaries of existing vendor contract frameworks
  • Verifies that the contractually agreed performance with the vendor is delivered, and defines the improvement measures if required
  • Conducts regular reviews with vendors for renewals of contracts, to assess if those contracts are still relevant and to terminate contracts that are no longer needed
  • Works closely with the Sales to deepen customer relationships with a high level of customer satisfaction and identify new opportunities
  • Collaborates with all Technical Support Teams or vendors/partners to support and deliver daily operations / for project delivery

Client Relationship Management

  • Serve as the primary point of contact for clients on service delivery matters.

  • Build and maintain trusted relationships with CXOs, IT heads, and stakeholders.

  • Conduct regular service review meetings (monthly/quarterly) to track performance and improvements.

  • Identify opportunities for service enhancements, upselling, and cross-selling and co-ordinate with sales team to successfully close these opportunities.

Governance, Compliance & Risk

  • Ensure service delivery complies with ISO, ITIL, PDPA, CSA Cyber Trustmark, and other regulatory requirements.

  • Improves governance (i.e. policies, standards, guidelines) on successful delivery outcomes (e.g. industry compliances, service delivery frameworks, or playbooks) with the relevant internal domain expert team(s).

  • Maintain service governance frameworks and ensure audit readiness.

  • Improves governance (i.e. policies, standards, guidelines) on successful delivery outcomes (e.g. industry compliances, service delivery frameworks, or playbooks)
  • Proactively identify, assess, and mitigate operational and service risks.

Team Leadership & Vendor Management

  • Lead, coach, and mentor service delivery teams (support engineers, project managers, service desk).

  • Allocate and manage resources to meet client and business requirements.

  • Monitor and manage vendor and third-party service provider performance.

  • Foster a culture of collaboration, accountability, and continuous improvement.

Financial & Commercial Management

  • Manage service delivery budgets and ensure profitability of contracts.

  • Track and optimize costs for licenses, cloud subscriptions, and managed services.

  • Support sales and account teams in contract renewals, scope changes, and pricing negotiations.

Continuous Improvement & Innovation

  • Implement automation and AI/ML-based solutions to improve efficiency and reduce manual workloads.

  • Utilize analytics and reporting to identify service trends and anticipate issues.

  • Champion adoption of modern ITSM tools, DevOps, and best practices to elevate service quality.

Qualifications & Experience

  • Diploma or Bachelor’s degree in computer science, Information Systems, or related field.

  • 5+ years of experience in IT service management, with at least 3 years in a Service Delivery Manager role.

  • Strong knowledge of ITIL framework and experience with ISO/PDPA/compliance standards.

  • Proven track record of managing client relationships at senior levels.

  • Experience leading cross-functional teams and managing vendors/partners.

  • Familiarity with cloud platforms (Azure, AWS), enterprise IT systems, and service management tools (ServiceNow, Jira, Managed Engine, Remedy, etc.).

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Required Skill Profession

Professional Services


  • Job Details

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Unlock Your Service Delivery Potential: Insight & Career Growth Guide


Real-time Service Delivery Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in Singapore, Singapore, highlighting market share and opportunities for professionals in Service Delivery roles.

10582 Jobs in Singapore
10582
8643 Jobs in Singapore
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Download Service Delivery Jobs Trends in Singapore and Singapore

Are You Looking for Service Delivery Manager Job?

Great news! is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DATA CONNECT TECHNOLOGIES PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Delivery Manager?

Key qualifications for Service Delivery Manager typically include Professional Services and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Delivery Manager?

To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Delivery Manager Job Success

DATA CONNECT TECHNOLOGIES PTE. LTD. interview tips for Service Delivery Manager

Here are some tips to help you prepare for and ace your Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the DATA CONNECT TECHNOLOGIES PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Delivery Manager interview at DATA CONNECT TECHNOLOGIES PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DATA CONNECT TECHNOLOGIES PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Delivery Manager Positions

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