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Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring Digital Biz Solutions


Job description

About the Company:

Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time.

We pride ourselves on our innovative use of technology in various ways.

Role Summary:

We are looking for a highly skilled and experienced Senior Program Manager to join our team at DBiz Singapore.

The ideal candidate will be responsible for overseeing program management and service delivery, maintaining client satisfaction, and managing relationships with key stakeholders, particularly within government sectors.

Key Responsibilities:

  1. Program Management:

    • Manage complex IT programs and projects to ensure timely delivery within scope and budget.

    • Coordinate with cross-functional teams to meet program milestones.

    • Oversee the planning, execution, and monitoring of multiple projects to ensure alignment with customer goals.

  2. Service Delivery Management:

    • Ensure the successful and timely delivery of IT services to clients in line with agreed Service Level Agreements (SLAs).

    • Monitor service performance and implement improvement measures as necessary.

    • Act as the primary point of contact for escalations and issues, ensuring prompt resolution.

  3. Client Relationship Management:

    • Build and maintain strong relationships with key customers, especially government agencies, to meet their needs and expectations.

    • Provide regular service updates and gather feedback through frequent client communication.

    • Identify opportunities to enhance customer satisfaction and retention.

  4. Stakeholder and Vendor Management:

    • Collaborate with internal teams, third-party vendors, and subcontractors to ensure seamless service delivery.

    • Liaise with government officials to ensure adherence to policies and regulations.

    • Ensure compliance with contractual obligations and government standards.

  5. Performance Management and Reporting:

    • Regularly review and report on service performance metrics.

    • Implement continuous improvement initiatives to enhance service quality.

    • Prepare and present performance reports to senior management and clients.

  6. Risk and Issue Management:

    • Proactively identify potential risks and develop mitigation strategies.

    • Manage any issues that arise during service delivery to minimize service disruption.

Qualifications & Experience:

  • Bachelor's degree in IT, Business Administration, or a related field.

  • Minimum 5-7 years of experience in IT Project Management, Program Management, and Service Delivery, preferably within a government or regulated environment.

  • Excellent communication, negotiation, and stakeholder management skills.

  • Familiarity with government procurement processes and regulations is a plus.

Desired Skills:

  • Strong leadership and team management capabilities.

  • Ability to work under pressure and manage multiple priorities.

  • Excellent problem-solving skills with a proactive and customer-focused mindset.

  • Certification in ITIL, PMP, or equivalent is an advantage.

Life at Dbiz:

  • Competitive salary and attractive benefits
  • Dynamic and innovative work environment
  • Opportunities for personal growth and development
  • Engaging and collaborative company culture
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Required Skill Profession

Professional Services


  • Job Details

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Unlock Your Service Delivery Potential: Insight & Career Growth Guide


Real-time Service Delivery Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in Singapore, Singapore, highlighting market share and opportunities for professionals in Service Delivery roles.

10690 Jobs in Singapore
10690
8705 Jobs in Singapore
8705
Download Service Delivery Jobs Trends in Singapore and Singapore

Are You Looking for Service Delivery Manager Job?

Great news! is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Digital Biz Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Delivery Manager?

Key qualifications for Service Delivery Manager typically include Professional Services and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Delivery Manager?

To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Delivery Manager Job Success

Digital Biz Solutions interview tips for Service Delivery Manager

Here are some tips to help you prepare for and ace your Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the Digital Biz Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Delivery Manager interview at Digital Biz Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Digital Biz Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Delivery Manager Positions

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