Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Service Delivery Manager.
Singapore Jobs Expertini

Urgent! Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring GENESIS NETWORKS PTE LTD

Service Delivery Manager



Job description

Job Description

A Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients.

You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues, monitoring progress, tracking KPIs, driving measurable improvements in customer satisfaction and operational efficiency, and managing budgets.

An SDM plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

You are expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.

Embraces with both administrative and technical roles, and who are passionate about delivering end-to-end customer-driven solutions, you will provide superb leadership and interpersonal skills to the teams, motivate, advise and steer their collective efforts to achieve departmental as well as company-wide objectives.

Your area of responsibilities will encompass duties that are essential in delivering the following Services to our Clients :

  • Remote Monitoring Services
  • Infra Maintenance Services
  • Service Desk Services
  • Managed Security Services
  • Managed Cloud Services

Your job duties will include but not limited to:

Service Management

  • Monitoring and managing all our Clients that subscribe to our Managed Services, IT services desk, and VIP support functions to ensure optimal service
  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
  • Assisting with scoping and level of effort estimates for new service agreements
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews with root cause analysis.

    This may include periodic after-hours work
  • Ensuring that systems, procedures, and methodologies are in place to support new and outstanding service delivery
  • Developing a deep understanding of projects to gain insights into the scope of service delivery
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
  • Meeting with customers on a regular basis and address any service concerns.

    This may include on-site meetings with customers as well as providing tours of the managed services facilities
  • Develop reporting to show the realized value of Managed Services, striving for objection free renewals and expansion of services within our customer base

Performance and Quality Management

  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  • Providing accurate and regular reports to the management and customers on performance of the service delivery
  • Building, implementing and maintaining proper set of documentations and procedures for internal operational controls and ensure compliance with processes and procedures required for enterprise-class service operations (e.g. customers passwords, onboarding checklist, contractual standing orders, internal policies/guidelines such as Information Security Policies/Guidelines etc)
  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring for key staff members to ensure that the team has the appropriate skill sets and certifications
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Technical Perception

  • Supervising the teams to facilitate continual improvements in the provisioning of our Managed Services
  • Coordinating technical tasks and projects for the service deliveries.

    This include on-boarding new customers, implementing new tools or launching new service offerings
  • Collaborating with technical design teams to set standards for software, hardware, and security aspects
  • Enabling high-level performance benchmarks for monitoring services

#J-18808-Ljbffr


Required Skill Profession

Professional Services



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Service Delivery Potential: Insight & Career Growth Guide


  • Real-time Service Delivery Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Delivery in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12033 jobs in Singapore and 10082 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Service Delivery Manager Job?

    Great news! is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GENESIS NETWORKS PTE LTD adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Service Delivery Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Service Delivery Manager?

    Key qualifications for Service Delivery Manager typically include Professional Services and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Service Delivery Manager?

    To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Service Delivery Manager Job Success
    GENESIS NETWORKS PTE LTD interview tips for Service Delivery Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the GENESIS NETWORKS PTE LTD's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Service Delivery Manager interview at GENESIS NETWORKS PTE LTD, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GENESIS NETWORKS PTE LTD's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Service Delivery Manager Positions

    Setting up job alerts for Service Delivery Manager is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!