Urgent! Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring GENESIS NETWORKS PTE LTD
Job Description
A Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients.
You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues, monitoring progress, tracking KPIs, driving measurable improvements in customer satisfaction and operational efficiency, and managing budgets.
An SDM plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.
You are expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.
Embraces with both administrative and technical roles, and who are passionate about delivering end-to-end customer-driven solutions, you will provide superb leadership and interpersonal skills to the teams, motivate, advise and steer their collective efforts to achieve departmental as well as company-wide objectives.
Your area of responsibilities will encompass duties that are essential in delivering the following Services to our Clients :
Remote Monitoring Services
Infra Maintenance Services
Service Desk Services
Managed Security Services
Managed Cloud Services
Your job duties will include but not limited to:
Service Management
Monitoring and managing all our Clients that subscribe to our Managed Services, IT services desk, and VIP support functions to ensure optimal service
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Assisting with scoping and level of effort estimates for new service agreements
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews with root cause analysis.
This may include periodic after-hours work
Ensuring that systems, procedures, and methodologies are in place to support new and outstanding service delivery
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
Meeting with customers on a regular basis and address any service concerns.
This may include on-site meetings with customers as well as providing tours of the managed services facilities
Develop reporting to show the realized value of Managed Services, striving for objection free renewals and expansion of services within our customer base
Performance and Quality Management
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management and customers on performance of the service delivery
Building, implementing and maintaining proper set of documentations and procedures for internal operational controls and ensure compliance with processes and procedures required for enterprise-class service operations (e.g. customers passwords, onboarding checklist, contractual standing orders, internal policies/guidelines such as Information Security Policies/Guidelines etc)
Leading personnel management, including staff recruitment, performance assessment, training, and mentoring for key staff members to ensure that the team has the appropriate skill sets and certifications
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
Technical Perception
Supervising the teams to facilitate continual improvements in the provisioning of our Managed Services
Coordinating technical tasks and projects for the service deliveries.
This include on-boarding new customers, implementing new tools or launching new service offerings
Collaborating with technical design teams to set standards for software, hardware, and security aspects
Enabling high-level performance benchmarks for monitoring services
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Unlock Your Service Delivery Potential: Insight & Career Growth Guide
Real-time Service Delivery Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Delivery in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10715 jobs in Singapore and 8717 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! GENESIS NETWORKS PTE LTD is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Delivery Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GENESIS NETWORKS PTE LTD adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Delivery Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Delivery Manager interview at GENESIS NETWORKS PTE LTD, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GENESIS NETWORKS PTE LTD's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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