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Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring GOLDTECH RESOURCES PTE LTD


Job description

Key Responsibilities
Lead and manage a team of engineers responsible for network operations and managed services.


Ensure service delivery performance meets contractual SLAs and customer expectations.


Drive continuous improvement through automation, cloud adoption, and process optimization.


Act as the main escalation point for major incidents and coordinate 24x7 response and recovery efforts.


Oversee change management, incident management, and problem management processes in accordance with ITIL best practices.


Prepare and present performance and operational reports using Power BI and ServiceNow.


Collaborate closely with internal teams and stakeholders to enhance service quality and operational efficiency.


Conduct regular service reviews and manage client communication on performance, issues, and improvement plans.


Manage staffing, training, and performance reviews for the engineering team.


Requirements
Minimum 5 years of IT operations/service delivery experience, including 2+ years in a leadership or managerial role.


Strong background in network infrastructure, managed services, and operational management.


Proven experience managing teams supporting 24x7 operations.


ITIL Certification is mandatory.


Experience with ServiceNow, Power BI, and automation tools.


Knowledge of cloud technologies (Azure, AWS, or GCP) is highly preferred.


Excellent communication, leadership, and stakeholder management skills.


Strong analytical and problem-solving abilities.


Please send your detailed resume in MS Word format to with
Education Level
Working experiences
Each employment background
Reason for leaving each employment
Last drawn salary
Expected salary
Date of availability
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  • Job Details

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Unlock Your Service Delivery Potential: Insight & Career Growth Guide


Real-time Service Delivery Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in Singapore, Singapore, highlighting market share and opportunities for professionals in Service Delivery roles.

10715 Jobs in Singapore
10715
8717 Jobs in Singapore
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Download Service Delivery Jobs Trends in Singapore and Singapore

Are You Looking for Service Delivery Manager Job?

Great news! is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GOLDTECH RESOURCES PTE LTD adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Delivery Manager?

Key qualifications for Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Delivery Manager Job Success

GOLDTECH RESOURCES PTE LTD interview tips for Service Delivery Manager

Here are some tips to help you prepare for and ace your Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the GOLDTECH RESOURCES PTE LTD's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Delivery Manager interview at GOLDTECH RESOURCES PTE LTD, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GOLDTECH RESOURCES PTE LTD's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Delivery Manager Positions

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