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Urgent! Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring Singtel

Service Delivery Manager



Job description

An empowering career at Singtel begins with a Hello.

Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel.

Every hello at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights.

So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.


Service Delivery

  • Service Delivery incorporates the end-to-end deliverables of the Service Contract delivered by Singtel Group (or its sub entities).

    This includes client engagement with Customer and managing external and internal stakeholders’ expectations and deliverables outcome.

  • This will also cover the growth of the account and looking into delivering excellent Customer Engagement experience.
  • The Service Delivery Manager (SDM) may manage delivery in a single, or up to multiple accounts subjective to the size and scale of the service contract.

  • The SDM is also expected to make strategic and tactical plans in alignment of delivery to meet the contractual obligations (SLAs) to our customers.
  • The SDM will act as the SPOC, for Customer engagement on service delivery matters, and will be part of the Customer Engagement & Assurance business unit, and part of the Technology Service & Assurance Group organization structure.
  • Operations

  • The SDM is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered sustainable model to meet our SLA deliverables.

  • Operations delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.

  • The SDM is also expected to engage and manage 3rd party partners, to align their delivery competency and capabilities with Singtel service contract to our customers.

  • Financial Management

  • The SDM is expected to manage the financials for the service projects under his purview.

    This includes recovery of costs in respective cost centers in a healthy state.
  • People and Growth

  • The SDM is expected to have people management on the delivery teams, either under direct or indirect management (eg.

    3rd party partners or contractors).

  • The SDM should also conduct routine communications with the members of the delivery teams, and their own direct reports.

    This includes weekly/monthly/quarterly/half-annually/annually meetings, one-on-one sessions and performance assessments as deemed required.
  • Skills for Success:

    Min.

    6 years in general service delivery, in 1 or more Technical Domain / Min 2 years working in enterprise scale IT environment, / Min.

    10 years in senior delivery role managing in at least 1 Technical Domains (or multiple technical domains) in enterprise environment.

  • Service Delivery Management
  • ITIL Foundation knowledge
  • Proficient in at less 1 technical workstream (Network, System, DB, Storage, Hosting, Cloud, Workplace services)
  • People Management
  • Presentation skills
  • Project Management
  • Financial management

  • Required Skill Profession

    Operations Specialties Managers



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      Unlock Your Service Delivery Potential: Insight & Career Growth Guide


    • Real-time Service Delivery Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Delivery in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12033 jobs in Singapore and 10082 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Service Delivery Manager Job?

      Great news! is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Service Delivery Manager Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Service Delivery Manager?

      Key qualifications for Service Delivery Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Service Delivery Manager?

      To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Service Delivery Manager Job Success
      Singtel interview tips for Service Delivery Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Singtel's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Service Delivery Manager interview at Singtel, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Service Delivery Manager Positions

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