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Urgent! Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring TECHSTUDIO SOLUTIONS PTE. LTD.
About the Role
As Service Delivery Manager, you’ll be responsible for delivering SaaS products and services with excellence, meeting client expectations, and driving continuous operational improvements.
You’ll blend technical acumen, customer focus, and leadership to manage delivery, escalations, and optimization across the full service lifecycle.
What You Will Do
Act as the primary client contact for service delivery matters; build trust and manage expectations
Translate client requirements into implementation plans, then lead execution to hit milestones, quality, and scope
Define, evolve, and enforce service delivery policies, procedures, and governance to support consistency and scalability
Lead, coach, and empower team members to meet SLAs, targets, and professional growth
Monitor KPIs, SLAs, performance metrics; run root cause analyses and corrective actions
Own post-implementation support and operational monitoring, including standby/after-hours as needed
Interface with cross-functional teams to resolve escalations
Conduct periodic service reviews with clients, incorporate feedback, and drive enhancements
Advocate for and drive service automation, process improvements, and standardization
Keep updated with IT service management best practices, trends, and technologies
What We Are Looking For
3+ years in a service delivery / operations management role within IT products & services
For earlier career candidates, we also have a
Junior
role with mentoring and pathway to senior.
Strong technical background: infrastructure, systems, networking, Wifi, IoT
Solid grasp of service management frameworks (ITIL / SLA governance)
Excellent leadership, team management, and mentorship skills
Exceptional stakeholder communication: able to engage with clients, internal teams, and executives
Analytical orientation: problem solving, data-driven decision making, metrics mindset
Bonus: certifications in ITIL, PMP, or similar
Hands-on experience (or willingness to lead) in:
✨ Smart • Intelligent • Private • Secure
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Unlock Your Service Delivery Potential: Insight & Career Growth Guide
Real-time Service Delivery Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Delivery in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10658 jobs in Singapore and 8688 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TECHSTUDIO SOLUTIONS PTE. LTD. is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Delivery Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TECHSTUDIO SOLUTIONS PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Delivery Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Delivery Manager interview at TECHSTUDIO SOLUTIONS PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TECHSTUDIO SOLUTIONS PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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