Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions.
At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day.
Our “Win as One” mentality ensures that our team’s success is directly linked to Client, Shareholder and Employee Satisfaction.
Recognized by Newsweek as one of AMERICA’S MOST LOVED WORKPLACES® for three consecutive years and a Built In Best Places to Work for six years, we are committed to our employees’ total wellbeing.
Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth.
Bring your passion and talents to DFIN – because being YOU thrives here.
Summary:
The Service Delivery Representative serves as the primary link between Clients, Sales & Internal teams, providing detailed production instructions for active jobs.
Responsibilities:
- Interacts with clients on specific jobs to ensure world-class service is delivered at every client touch point
- Assists in production planning
- Recognizes, manages and delivers service solutions on a day-to-day basis for specific jobs
- Communicates job status to internal deal team to ensure continuous, smooth transition between shifts
- Monitors job status and follows-up using internal systems (e.g., turn notes) to ensure client needs met or exceeded
- Acts as a resource for clients regarding current regulatory news, products, service solutions, client/market business and internal Donnelley capabilities
- Maintains on-going client relationships, client satisfaction, on-time delivery and accurate performance (zero defects on filings and printings)
- Performs other tasks as assigned by the company
Qualifications:
- Degree or equivalent work experience required
- Ability to interact effectively and professionally with clients, 1-2 years of client-facing experience is a plus
- Ability to interact with multiple groups of people
- Knowledge of print/bind and understanding of regulatory documents and process will be an added advantage
- Proficient in MS Office skills
- Strong communication skill
- Possess analytical skills to help with the decision-making process
- Highly organized and capable of working independently
- Flexibility to work overtime and in rotating shifts (including overnight) is required (Shift allowance and overtime allowance will be provided)
- Fresh university graduates are welcome
Donnelley Financial Solutions is committed to ensuring equal employment opportunity and does not discriminate in any employment decision because of race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation or on the basis of any other status protected by applicable national laws.