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Urgent! Service Delivery Specialist Job Opening In Singapore, Singapore – Now Hiring beBeeCustomer

Service Delivery Specialist



Job description

We are seeking a highly skilled and customer-focused Service Delivery Specialist to join our team in handling patient inquiries, appointments, and service information via various communication channels.

  • Handle inbound calls, emails, and social media inquiries related to dental/medical services.

  • Schedule, confirm, and manage patient appointments across multiple clinic locations.

  • Provide accurate information on treatments, procedures, promotions, and clinic policies.

  • Verify patient information and maintain accurate records in the clinic management system.

  • Assist patients with pre-treatment preparation instructions and post-treatment care guidance.

  • Manage urgent cases by escalating to the appropriate clinic staff.

  • Monitor and respond to patient feedback and enquiries on social media platforms.

  • Work closely with clinic teams to ensure smooth patient flow and excellent service standards.

  • Maintain confidentiality of patient information in compliance with regulatory requirements.

Requirements:

  • Minimum GCE 'O' Level or Diploma; healthcare-related qualifications are an advantage.

  • At least 1 year of experience in call center or front desk roles in dental, medical, or healthcare settings.

  • Strong verbal and written communication skills in English (additional languages a plus).

  • Proficient in using clinic management software, CRM tools, and social media messaging platforms.

  • Able to multitask and manage time effectively in a fast-paced environment.

  • Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.

  • Willing to work flexible hours, including weekends and public holidays if required.

  • Knowledge of common dental or medical terms and procedures.

  • Experience handling patient inquiries across multiple communication channels.

  • Calm under pressure and solutions-oriented.


Required Skill Profession

Other General



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    Unlock Your Service Delivery Potential: Insight & Career Growth Guide


  • Real-time Service Delivery Jobs Trends in Singapore, Singapore (Graphical Representation)

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  • Are You Looking for Service Delivery Specialist Job?

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    • 7. Obeying Singapore laws and regulations
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    beBeeCustomer interview tips for Service Delivery Specialist

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    Final Thought:

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