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Urgent! Service Design Consultant Job Opening In Central Singapore Community Development Council – Now Hiring BGC Group Pte Ltd
Are you passionate about designing impactful services and improving user experiences?
Join us as and play a key role in shaping the end-to-end learning journey for public officers and agencies.
In this role, you'll partner with diverse stakeholders to uncover user needs, reimagine service delivery, and co-create innovative solutions that transform learning and business operations across the public sector.
This is an exciting opportunity to apply your expertise in service design, process improvement, and stakeholder engagement to drive meaningful change at scale.
Job Description
User-Centred Research & Insights
• Conduct qualitative and quantitative research to uncover user needs, motivations, pain points, and behavioural patterns.
• Analyse data from surveys, system usage, and feedback channels to identify behavioural trends and inform opportunity areas.
• Synthesise insights into actionable design opportunities and personas to drive meaningful improvements.
End-to-End Experience Design
• Map current-state learning and operational journeys for users of the Digital Learning Eco-system.
• Conduct in-depth evaluation of policies, processes, system workflows, and user data to understand the current state of learning experience and surface friction points.
• Identify systemic gaps, inefficiencies, and redundancies through a combination of user insights and data analysis.
• Design future-state blueprints that support integrated, seamless, and user-empowered learning experiences, and improved business operational outcomes.
User-Centred Research & Insights
• Conduct qualitative and quantitative research to uncover user needs, motivations, pain points, and behavioural patterns.
• Analyse data from surveys, system usage, and feedback channels to identify behavioural trends and inform opportunity areas.
• Synthesise insights into actionable design opportunities and personas to drive meaningful improvements.
End-to-End Experience Design
• Map current-state learning and operational journeys for users of the Digital Learning Eco-system.
• Conduct in-depth evaluation of policies, processes, system workflows, and user data to understand the current state of learning experience and surface friction points.
• Identify systemic gaps, inefficiencies, and redundancies through a combination of user insights and data analysis.
• Design future-state blueprints that support integrated, seamless, and user-empowered learning experiences, and improved business operational outcomes.
Service Innovation & Co-Design
• Facilitate co-design workshops with cross-functional stakeholders to uncover needs, prioritise features, and define service requirements.
• Translate stakeholder inputs and service insights into clear business, functional, and technical requirements to guide product development.
• Collaborate with product managers, UX/UI designers, policy teams, and tech vendors to deliver scalable, user-centric solutions.
• Support prototype testing, data collection, feedback loops, and iterative refinements to ensure solutions are usable, impactful, and aligned with user and agency goals.
Change Enablement & Stakeholder Engagement
• Co-design and drive stakeholder engagement strategies with internal and external stakeholders to build buy-in and support successful adoption of new learning systems and services.
• Provide clear and regular updates to management and stakeholders, sharing progress, key insights, and recommendations.
Job Qualifications:
• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in business operations or process improvement capacity
• Good understanding of user-centric and change management principles
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions to balance user needs with policy and operational constraints
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Familiarity with adult learning principles, digital learning platforms, and training administration is an advantage.
Officer's designation will be on the Consultant track (e.g., Consultant, Senior Consultant) and commensurate with experience.
Laurence Andaya
(Reg No.: R
BGC Group Pte Ltd (Outsourcing)
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Unlock Your Service Design Potential: Insight & Career Growth Guide
Real-time Service Design Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Design in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11657 jobs in Singapore and 10521 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Service Design roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! BGC Group Pte Ltd is currently hiring and seeking a Service Design Consultant to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Design Consultant Jobs Central Singapore Community Development Council.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BGC Group Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Design Consultant Jobs Singapore varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Design Consultant typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Design Consultant, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Design Consultant interview at BGC Group Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BGC Group Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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