- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Service Desk Agent (12 hour Shift).
Urgent! Service Desk Agent (12-hour Shift) Job Opening In Singapore, Singapore – Now Hiring RAPSYS TECHNOLOGIES PTE. LTD.
Key Responsibilities
Provide
First Call Resolution (FCR)
technical support via phone and email, ensuring timely responses to all queries.
Perform
first-level troubleshooting
on all reported incidents and escalate unresolved issues to 2nd-level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within agreed service levels.
Maintain ownership of reported issues until closure, ensuring accurate and complete information is captured in the system.
Manage customer expectations effectively and notify the Team Lead of unusual surges in call volume or recurring issues.
Handle initial
incident classification and prioritization , track resolution progress, and provide regular updates to users.
Requirements
Education:
Minimum Higher Nitec in IT-related fields.
Experience:
Minimum 1 year in End User Support (Desktop Support or Technical Service Desk).
Technical Knowledge:
Windows Operating Systems
Active Directory Account Administration
Microsoft Outlook
Mobile device support
Mandatory Skills:
Microsoft Office 365
Preferred Skills:
Microsoft Windows troubleshooting
ITIL IT Service Management
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10764 jobs in Singapore and 8984 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! RAPSYS TECHNOLOGIES PTE. LTD. is currently hiring and seeking a Service Desk Agent (12 hour Shift) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Agent (12 hour Shift) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RAPSYS TECHNOLOGIES PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Agent (12 hour Shift) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Agent (12 hour Shift) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Agent (12 hour Shift), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Agent (12 hour Shift) interview at RAPSYS TECHNOLOGIES PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RAPSYS TECHNOLOGIES PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Service Desk Agent (12 hour Shift) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!