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Urgent! Service Desk Agent Job Opening In North East Community Development Council – Now Hiring Private Advertiser
Position Summary
The 1st level remote support is required to provide 1st level troubleshooting to users' queries/incidents received (regardless of source in a professional and timely manner)
Key Responsibilities & Results
Provide First Call Resolution (FCR) technical support via phone and email.
Ensure calls are answered and emails are responded promptly
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
Handle initial classification/prioritization of the incidents.
Track the progress of resolution and provide regular updates for follow up actions and incident status.
Requirements
Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.
Customer Service Experience in a non-tech call center environment will not be considered.
Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in North East Community Development Council, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in North East Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9656 jobs in Singapore and 1704 jobs in North East Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Private Advertiser is currently hiring and seeking a Service Desk Agent to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Agent Jobs North East Community Development Council.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Private Advertiser adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Agent Jobs Singapore varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Agent interview at Private Advertiser, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Private Advertiser's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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