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Urgent! Service Desk Agent Job Opening In Singapore, Singapore – Now Hiring DXC Technology

Service Desk Agent



Job description

Job Description:

Essential Job Functions:

  • Answer contacts promptly and professionally
  • Log/Validate all contacts Call Handling Database
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • Complete follow-on actions as appropriate
  • Invoke Escalation Procedures within defined time frames
  • Adhere to account Policies & Procedures
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Observe strict compliance to licensing, copyright and trademark legislation
  • Accomplish other duties as required
  • Adhere to all DXC Policies & Procedures – Including Security and SOBC
  • Basic Qualifications:

  • Diploma / Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Ability to communicate at all levels, both technically and non-technically
  • Basic L1 desktop/network support activities
  • Professional & confident
  • Good time management skills
  • Excellent communication (written and oral) and listening skills
  • Ability to perform well as part of a team under direct supervision
  • Strong customer focus with prior experience in a customer service role
  • Strong interpersonal skills
  • Analytical and diagnostic skills
  • Desire to work in a rapidly changing environment
  • Demonstrated ability to prioritize tasks and work under pressure
  • Demonstrated ability to actively participate and work within a team
  • Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
  • Ability to comprehend and uphold DXC Policies and Procedures
  • Adherence to 24 X 7 roster
  • At DXC Technology, we believe strong connections and community are key to our success.

    Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

    We’re committed to fostering an inclusive environment where everyone can thrive.


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Service Desk Potential: Insight & Career Growth Guide


    • Real-time Service Desk Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10764 jobs in Singapore and 8984 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Service Desk Agent Job?

      Great news! is currently hiring and seeking a Service Desk Agent to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DXC Technology adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Service Desk Agent Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Service Desk Agent?

      Key qualifications for Service Desk Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Service Desk Agent Job Success
      DXC Technology interview tips for Service Desk Agent

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the DXC Technology's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Service Desk Agent interview at DXC Technology, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DXC Technology's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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