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Service Desk Agent | Yearly renewable contract | Up to 2.8k Job Opening In Singapore, Singapore – Now Hiring PERSOL

Service Desk Agent | Yearly renewable contract | Up to 2.8k

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Job description

Overview
Service Desk Agent | Yearly renewable contract | Up to 2.8k
Mon-Fri: 08:30 AM to 6:00 PM; Sat/Sun/PH: rotate to cover alt Sat/Sun/PH from 08:30 AM to 6:00 PM.


Responsibilities
Provide First Call Resolution (FCR) technical support via phone and email.

Ensure calls are answered and emails are responded in a timely manner.


Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.


Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level.


Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information.


Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.


Handle initial classification/prioritization of the incidents.

Track the progress of resolution and provide regular updates for follow-up actions and incident status.


Important notices
We regret to inform that only shortlisted candidates will be notified.


This role is in partnership with Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions, and serves as a bridge between workers and employers offering job-matching, career guidance and skills upgrading services, and addressing manpower needs through recruitment, training and job redesign solutions.

By applying for this role, you consent to e2i’s PDPA.


By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.


Be careful - Don’t provide your bank or credit card details when applying for jobs.

Don't transfer any money or complete suspicious online surveys.

If you see something suspicious, report this job ad.


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Required Skill Profession

Other General


  • Job Details

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Are You Looking for Service Desk Agent | Yearly renewable contract | Up to 2.8k Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PERSOL adheres to the cultural norms as outlined by Expertini.

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1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

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7. Obeying Singapore laws and regulations

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Interview Tips for Service Desk Agent | Yearly renewable contract | Up to 2.8k Job Success

PERSOL interview tips for Service Desk Agent | Yearly renewable contract | Up to 2.8k

Here are some tips to help you prepare for and ace your Service Desk Agent | Yearly renewable contract | Up to 2.8k job interview:

Before the Interview:

Research: Learn about the PERSOL's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Final Thought:

To prepare for your Service Desk Agent | Yearly renewable contract | Up to 2.8k interview at PERSOL, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PERSOL's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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